John O.

I purchased a $300 pump for my small fountain. I purchased this pump so that I would not have to replace it. The pump failed after 19 months (it has a 24 month warranty). I submitted a request for a replacement pump and received an automated response that they would respond to me within 72 hours (72 hours to answer an email?) Three days later I received an email pointing me to a warranty claim form which asks for photographs of the pump installed. So now I have to reinstall a failed pump to take a photo of it. They want the dimensions of the fountain and the electrical supply showing the pump plugged in.
I decided to buy a $30 pump from Amazon and if it failed 9 times, I will be better off. CROOKS!