123InkJets

I gave the company only one star because of there poor customer service. There shipping was excellent and very fast however I ordered the wrong product and that is where my problem started. I have been trying to just get a simple exchange but they never answer the phone and the never return my messages left on there customer service line. I have sent them numerous e-mails and only had one response. They never gave me a address as to where to return the toner cartridges to and no return authorization number. I just want a simple exchange that's all. But you just can't connect with anyone there. Very poor customer service. I suppose there products are good but lookout if you have a problem, good luck.

Sent wrong ink after being on back order (with out notification) been waiting about a month for new ink. Ran out of ink. Had to get local. I requested a refund lets see how that goes

I purchased some ink cartridges and (3 of the black ones and 2 of the colored ones) are not working. I have called twice and nobody called me back. I have left a message and nobody called me back. I am very disappointed with the product and the service.

The toner cartridges performed well and the replacement worked perfectly at all times. Lovely experience.

I have been waiting on my order to ship. Received nothing from company until i inquired about my order, then to only find out they were out of stock!

Good products but very expensive compaired to other companies

I ordered 4 toners for my HP multifunction. After a week or so I hadn't gotten them and reached out to the company. No one answered the phone but I could "push 1" and receive a call back without loosing my place in line. Several hours later I got a call and was told old that the toners were out of stock in this warehouse but they were available from another warehouse and would arrive in 1-2 weeks. Called again and eventually got a call back and said they are back ordered but would be coming. Now when I call, the phone is never answered or a call back never comes. An email has also gone unanswered. Needless to say, I am not expecting the toners and have ordered from another company.

8 days i have not herd about my order -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- I paid for it by pay paw ------------------------

I have not yet received order #07-******* placed on 02/05/24 for
$98.98
And
Order #07-******* placed on 02/05/24 for
$4.99
Which I ordered through Delta Skymiles which they have tracked thru their website.

ORDER NUMBER 07-******* 3 WRONG COLOR CARTRIDGES DELIVERED I WOULD LIKE TO RETURN.PLEASE CALL ME *******266

Last year most of the cartridges were not recognized by printer. Cost me over $50.
Almost pitched it.

So, March 2017 I ordered 3 high-yield cartridges for my printed. These worked great, and got me through over a year of printing while occasionally working from home. Fast forward to July 2018. I run out of my last cartridge, so I got back onto their website, login into my account, and reorder the same cartridge from my purchase history. Not only did those three cartridges not work, but the six replacements sent do not work. The cartridge does not look the same either. So now I have 9 cartridges sitting on my desk, none of them working, and black hands from the ink. Disappointed to say the least. I wouldn't bother ordering from them unless you have a TON of time to test cartridges.

The prices are good... BUT... the service SUCKS...! When calling in an order. I have waited up to 24 Minutes...! I have went the "we will call you back " option and they did call back my (9:09 AM) call the NEXT day late ( 3:02 PM) afternoon and left a voicemail...! I ordered 2 black cartridges on 6 Dec. 2023... 12 Jan 2024 still have not received them... I have left a voicemail for them to cancel my order and to send me a text or email to let me know that will cancel my order and refund my money... NO RESPONSE...! I WILL NEVER ORDER FROM THEM AGAIN...! Also had problems getting the printer to work with their cartridges...! MY order #07 - ******* 12/6/2023 9:31 AM

I ordered an ink cart and realized it was wrong. I immediately called, rang, listed to music until it hung up on you, and did this until the closed. Meanwhile I sent a message on their site. I asked them to cancel, but it never happened. I found info online showing my Brother MFC-J805DW could use that black cart so I tried it. Would noot go in. But since I opened the box they would not take it back. And their site says Easy Returns. What a joke! Never again!

Send my ink for Brother printer model # 410 J primer. Luckily had extra ink.that is no way to treat a cliant

Been using them for years. Recently placed 2 separate orders and neither arrived. It appears that NEITHER ONE WAS EVER SHIPPED. Been trying customer service all morning. No answer. No call back. Just infuriating. Don't use them unless they get their act together again!

I purchased ink that came in defective and did not work. It took over six weeks to get my refund. On top of that they charge me for the shipping, even though what I got was defective. I would never purchase from this company again!

I've used replacement ink cartridges before and have been generally happy. Not this time though. The product arrived in adequate time, but I wish they would have never been delivered. Upon installing the cartridges in my HP printer the printer immediately gave an error code noting they did not recognize the cartridges and froze the printer. I did quite a bit of research on the error code and identified the problem. 123inkjets sent a cartridge that had the vent covered on the back and the HP printer could not identify or load the cartridges. This caused the printer to freeze and would not allow the cartridge to be removed. I was finally able to remove the cartridge and purchased new HP printers instead. Unfortunately, this did not solve the problem and the printer remained frozen. The only solution was to purchase a new printer. I reported this to 123inkjets and there response was we'll get back to you. Well, it's been 4 months and no response. Thank you 123inkjets for ruining my printer and for your exceptional customer service. You broke my printer and your response was NO RESPONSE. What a waste. Stay away from 123inkjets as their product quality control is terrible and they're response to their issue is to ignore you and never respond.

So I ordered 5 cartridges based upon their reference chart. I ordered HP J4680c inkjet. I didn't realize that I needed to search Photosmart C4680 (go figure same #'s and letter in the two); so altho fit in printer it was incompatible. Since 2 were opened they will only give me store credit for the 3 when I return; even tho the other two are obviously opened but unused. Not happy with lack of concern. I'll get my three ordered and will never use them again. Do they not know the value of return customers even when they need to bend the rules short term?

Sorry you did get order right after all.
I was just wondering why you didn't have a place to change order when I went the 1st time
Sorry for the miss understanding on my part.
Kurt P

My husband and I have both purchased ink refills from 123inkjet and both of us have had issues with the refills. The first cartridge my husband received didn't work, and the company quickly replaced it. But the replacement didn't last nearly as long as a new manufacturer's cartridge would have. None of the cartridges I received would work in my HP printer. The company would not let me return them and when I opened the black cartridge it spilled ink all over my desk and pants and ruined them. I have talked to the service department several times in trying to get the cartridges to work, and they just told me to remove the requirement on my printer that requires a manufacturer's cartridge which is a factory setting on my printer and cannot be removed. Be careful in purchasing anything from this company!

They sent me a cartridge that didn't work in my printer - this after I called to make sure I was ordering the correct one. Their site says they guarantee 100% satisfaction, but although they refunded me for the faulty cartridge, they would not refund the $5.35 I paid in shipping. They said the shipping service had been performed so there was no refund. Every other company that has ever sent me a faulty product has refunded the shipping costs. The fault was theirs, but I have to swallow the shipping cost. I ordered a cartridge for less than half the price from Greencycle, with no shipping charge, and it works perfectly. I will not be buying from 123Inkjets again!

This store is useless. Very bad design and poor customer service and i do not recommand this website