Zenhotels Questions & Answers

Question 1

Question:

How are they with bali hotels. i'm looking at their rates for hotel kumala pantai and they are amazing.they have 2 rooms that don't exist at the hotel How are they with bali hotels. i'm looking at their rates for hotel kumala pantai and they are amazing.they have 2 rooms that don't exist at the hotel

Answer · 2018-05-04T03:13Z

Answer:

Dear Denise, Thank you for the report! We are investigating the category names to sort it out. Meanwhile you can contact us via support@zenhotels.com or +357-25654148 to inform us of your preferences and get the assistance in booking the suitable room. Thank you once again! Best regards, Zenhotels Team

By Alex U., over a year old

Question 2

Question:

Have booked a room excalibur hotel las vegas on 27 th april and have had no conformation please advise with email address thanks paul Have booked a room excalibur hotel las vegas on 27 th april and have had no conformation please advise with email address thanks paul

Answer · 2018-04-19T09:37Z

Dear Paul, Your booking is well reconfirmed and guaranteed by the hotel. The detailed information is sent via e-mail. Have a nice trip! Best regards, Zenhotels Team

Question 3

Question:

When i pay for a hotel, will i be charged in australian dollars to my credit card or other currency hich will have foreigh transaction charge? When i pay for a hotel, will i be charged in australian dollars to my credit card or other currency hich will have foreigh transaction charge?

Answer · 2018-02-24T12:12Z

Dear Steve, Thanks for your question! When prepay for the hotel on the website (online), you are charged in the currency you choose. If pay to the hotel directly, you may be charged either in the local currency (official currency of the country), or the international one - it is always up to the hotel. The detailed information you may find at the hotel's page on the site. If there is anything we may assist you with, please let us know here or via support@zenhotels.com, complaints@zenhotels.com. Best regards, Zenhotels Team

Question 4

Question:

Due to earthquake, the hotel i reserved is in the dangerous zone. i'd like to cancel my reservation. can i get a full refund? Due to earthquake, the hotel i reserved is in the dangerous zone. i'd like to cancel my reservation. can i get a full refund?

Answer · 2018-02-10T12:11Z

Dear Rock C., Thanks for your request! Could you please provide the booking number, so that we could check? Please reply here or via support@zenhotels.com, complaints@zenhotels.com. Thanks in advance!

Question 5

Question:

Hi thanks for cancelling my lovely trip without telling me 7 days before check in, oh and 6 weeks ago you took £268 - what a scam company does Hi thanks for cancelling my lovely trip without telling me 7 days before check in, oh and 6 weeks ago you took £268 - what a scam company does

Answer · 2017-11-18T11:12Z

Dear Iona! Thank you very much for the message! Please, be advised that the refund has been made on 16th of November and your account will be credited soon. It usually takes 3-10 business days for the money to become available in your account. We are very sorry that such situation took place.

Question 6

Question:

I used zenhotels, it is said that the hotel the hotel accepts cash only, yet there were charges,is it garantee ? will i get it back once i pay it ?

Answer · 2019-11-13T08:30Z

Esta agencia me estafo así que por mi mala experiencia te aconsejo no hacer negocios con ellos, aunque quien sabe y a ti no te engañan

Question 7

Question:

If i book thru zenhotels what guarantee do i have that the voucher/confirmation will be honored once i arrive at hotel? If i book thru zenhotels what guarantee do i have that the voucher/confirmation will be honored once i arrive at hotel?

Answer · 2017-01-20T01:51Z

Dear Richard S. Thank you very much for the question. We strive for the high quality service and we can guarantee reservations, which we offer. In order to be sure about your future booking we can suggest you two ways how to reconfirm a reservation and its all details: 1) You may request the confirmation of your reservation, and our employees will contact the hotel and ascertain the reservation. 2) You may choose the Care package. It is our service that can provide better conditions of accommodation, for example: a room with a nice view, higher floor, fulfilment your preferences and probably, a room upgrade. Plus, this service also includes the reconfirmation of your reservation. We do take responsibility for reservations, and this regard, you may contact us, and we will be pleased to assist you. If there are any other issues that need to be addressed, now or in the future dont hesitate to contact us at support@zenhotels.com, by phone +1-888-933-7761. Kind regard, ZenHotels.com team

Zenhotels Questions & Answers

Have booked a room excalibur hotel las vegas on 27 th april and have had no conformation please advise with email address thanks paul Have booked a room excalibur hotel las vegas on 27 th april and have had no conformation please advise with email address thanks paul

When i pay for a hotel, will i be charged in australian dollars to my credit card or other currency hich will have foreigh transaction charge? When i pay for a hotel, will i be charged in australian dollars to my credit card or other currency hich will have foreigh transaction charge?

Due to earthquake, the hotel i reserved is in the dangerous zone. i'd like to cancel my reservation. can i get a full refund? Due to earthquake, the hotel i reserved is in the dangerous zone. i'd like to cancel my reservation. can i get a full refund?

Hi thanks for cancelling my lovely trip without telling me 7 days before check in, oh and 6 weeks ago you took £268 - what a scam company does Hi thanks for cancelling my lovely trip without telling me 7 days before check in, oh and 6 weeks ago you took £268 - what a scam company does

I used zenhotels, it is said that the hotel the hotel accepts cash only, yet there were charges,is it garantee ? will i get it back once i pay it ?

If i book thru zenhotels what guarantee do i have that the voucher/confirmation will be honored once i arrive at hotel? If i book thru zenhotels what guarantee do i have that the voucher/confirmation will be honored once i arrive at hotel?

Booked a room from 23/12 to 25/12 in japan through zenhotel, am so worried this is a scam. they did not answer my question by mail. booking 24902354

I booked a hotel with free cancellation. found out today that the price has dropped by almost $1,000. how can i get the difference, is it possible?

Hi, can i get my fully refund due to covid 19? i have tried but they keep telling me that they are still waiting for the answer from their partner.

Can’t see your question? Ask to get answers from the Zenhotels staff and other customers.

Zenhotels Questions & Answers

Have booked a room excalibur hotel las vegas on 27 th april and have had no conformation please advise with email address thanks paul Have booked a room excalibur hotel las vegas on 27 th april and have had no conformation please advise with email address thanks paul

When i pay for a hotel, will i be charged in australian dollars to my credit card or other currency hich will have foreigh transaction charge? When i pay for a hotel, will i be charged in australian dollars to my credit card or other currency hich will have foreigh transaction charge?

Due to earthquake, the hotel i reserved is in the dangerous zone. i'd like to cancel my reservation. can i get a full refund? Due to earthquake, the hotel i reserved is in the dangerous zone. i'd like to cancel my reservation. can i get a full refund?

Hi thanks for cancelling my lovely trip without telling me 7 days before check in, oh and 6 weeks ago you took £268 - what a scam company does Hi thanks for cancelling my lovely trip without telling me 7 days before check in, oh and 6 weeks ago you took £268 - what a scam company does

I used zenhotels, it is said that the hotel the hotel accepts cash only, yet there were charges,is it garantee ? will i get it back once i pay it ? I used zenhotels, it is said that the hotel the hotel accepts cash only, yet there were charges,is it garantee ? will i get it back once i pay it ?

If i book thru zenhotels what guarantee do i have that the voucher/confirmation will be honored once i arrive at hotel? If i book thru zenhotels what guarantee do i have that the voucher/confirmation will be honored once i arrive at hotel?

Booked a room from 23/12 to 25/12 in japan through zenhotel, am so worried this is a scam. they did not answer my question by mail. booking 24902354

I booked a hotel with free cancellation. found out today that the price has dropped by almost $1,000. how can i get the difference, is it possible?

Hi, can i get my fully refund due to covid 19? i have tried but they keep telling me that they are still waiting for the answer from their partner.

Can’t see your question? Ask to get answers from the Zenhotels staff and other customers.

I used zenhotels, it is said that the hotel the hotel accepts cash only, yet there were charges,is it garantee ? will i get it back once i pay it ?