Hi thanks for cancelling my lovely trip without telling me 7 days before check in, oh and 6 weeks ago you took £268 - what a scam company does

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Hi thanks for cancelling my lovely trip without telling me 7 days before check in, oh and 6 weeks ago you took £268 - what a scam company does

asked by Iona M. on 11/16/17

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Alex U. [Zenhotels Rep] · Answer 1 · 2017-11-18T11:12Z

Alex U. [Zenhotels Rep]

on 11/18/17

Dear Iona! Thank you very much for the message! Please, be advised that the refund has been made on 16th of November and your account will be credited soon.
It usually takes 3-10 business days for the money to become available in your account.
We are very sorry that such situation took place.

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