Dear Richard S.
Thank you very much for the question. We strive for the high quality service and we can guarantee reservations, which we offer. In order to be sure about your future booking we can suggest you two ways how to reconfirm a reservation and its all details:
1) You may request the confirmation of your reservation, and our employees will contact the hotel and ascertain the reservation.
2) You may choose the Care package. It is our service that can provide better conditions of accommodation, for example: a room with a nice view, higher floor, fulfilment your preferences and probably, a room upgrade. Plus, this service also includes the reconfirmation of your reservation.

We do take responsibility for reservations, and this regard, you may contact us, and we will be pleased to assist you.

If there are any other issues that need to be addressed, now or in the future dont hesitate to contact us at support@zenhotels.com, by phone +1-888-933-7761.

Kind regard,
ZenHotels.com team