due to earthquake, the Hotel I reserved is in the dangerous zone.
I'd like to cancel my reservation. Can I get a full refund?

Question

Zenhotels Questions & Answers

322 reviews

30 questions & answers

Ask a question See all questions

due to earthquake, the Hotel I reserved is in the dangerous zone.
I'd like to cancel my reservation. Can I get a full refund?

asked by Rock C. on 2/7/18

1 Answer

Add your answer

More questions about Zenhotels

I booked for christmas number 249023547 and so worried this is scam. How to make sure i will not fly half the world and have to sleep outside?
Booked a room from 23/12 to 25/12 in Japan through ZENHOTEL, am so worried this is a scam. They did not answer my question by mail. Booking 24902354
I booked a hotel with free cancellation. Found out today that the price has dropped by almost $1,000. How can I get the difference, is it possible?
Hi, can I get my fully refund due to covid 19? I have tried but they keep telling me that they are still waiting for the answer from their partner.
hello, you have our properties (Bode Nashville and Bode Chattanooga) listed on your site but we did NOT authorize this. Please remove them immediately
reservation ok PAYE EN TOTALITE du 26/12 au 29/12 .ps CARTE INVALIDITE .chambre non fumeur et au rez de chaussez merci de votre comprehension
reservation ok du 26 /12 au 29/12 PAYE EN TOTALITE .ps CARTE INVALIDITE donc chambre rez de chaussez et non fumeur merci de votre comprehension
I need to confirm my hotel reservation for 8/30.
I need to confirm my hotel reservation please
Can someone please help me get my money back or get my reservation back? Either one...I'm really sad and I don't know what to do.

Ask a question

Get answers from the Zenhotels staff and other customers.

Alex U. [Zenhotels Rep] · Answer 1 · 2018-02-10T12:11Z

Alex U. [Zenhotels Rep]

on 2/10/18

Dear Rock C.,
Thanks for your request!
Could you please provide the booking number, so that we could check? Please reply here or via support@zenhotels.com, complaints@zenhotels.com.

Thanks in advance!

Helpful (0)

Zenhotels Questions & Answers

due to earthquake, the Hotel I reserved is in the dangerous zone. I'd like to cancel my reservation. Can I get a full refund?