ZAFUL FAQ | Sitejabber

Question:

Are the items you sell of the exact quality and style you have in your pictures? Are the items you sell of the exact quality and style you have in your pictures?

Answer:

Dear olga, Thank you for your post. Please rest assured that we source our items direct from the manufacturer.The pictures on our webpage are offered from our vendor. If any question, please contact us via ticket or email to support@zaful.com. Best Regards Zaful Customer Service

By Charlie F., over a year old

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Question:

How can u be selling items when every single review on any site states " that you are a bad company, you dont send what you advertise, you dont send at all, or something is out of stock, i dont think ive read one good comment about this company, and you come back with stupid excuses. you seem to be just like all these cheap companys that scam everyone. am i guranteed to get what you advertise or just some rip off How can u be selling items when every single review on any site states " that you are a bad company, you dont send what you advertise, you dont send at all, or something is out of stock, i dont think ive read one good comment about this company, and you come back with stupid excuses. you seem to be just like all these cheap companys that scam everyone. am i guranteed to get what you advertise or just some rip off

Answer:

Dear b, Thank you for your post. We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars. If any question, please email to support@zaful.com. Best Regards Zaful Customer Service

By Charlie F., over a year old

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Question:

I placed an order 3 days for my trip! im very excited to get it, such cute clothes, but after reading the reviews it has me worried my package won't be here on time. will i receive it before july 7 in time for my trip? thank you!

Answer:

Dear Maria, Thank your for your message. Please note the actual delivery time may be affected by peak shipping periods, public holidays, bad weather and other reasons. Please offer us your order number then we check the issue. You can submit a ticket to our support center here https://support.zaful.com/faq/index/index. Best Regards Zaful Customer Service

By Charlie F., over a year old

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Question:

Why don't you return my money?! i want a refund of my orders that was sent back to you! Why don't you return my money?! i want a refund of my orders that was sent back to you!

Answer:

Dear Liya, Thank you for being kind enough to tell us about your experience. We will process the refund after we receive the package. Please offer us your order number or the ticket number then we check the issue. If any question, please email to support@zaful.com titled as "reply from sitejabber.com-QA" or you can message us. Best Regards Zaful Customer Service

By Charlie F., over a year old

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Question:

Are the products exactly the same in the pictures? Are the products exactly the same in the pictures?

Answer:

Dear Cindy, Thank you for your inquiry. They are the same. If any problem, you can submit a ticket to our support center here https://support.zaful.com/faq/index/index. Thank you very much for your cooperation. Best Regards Zaful Customer Service

By Charlie F., over a year old

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Question:

Hi, i placed an order on june 5th, 2015. i was wondering when i am going to get it so i went to my account orders. it says that my order status is waiting for payment but they didn't charge my card yet. Hi, i placed an order on june 5th, 2015. i was wondering when i am going to get it so i went to my account orders. it says that my order status is waiting for payment but they didn't charge my card yet.

Answer:

Dear Michelle, Thank you for your post. It means that we have not received the payment if the order stutas is waiting for payment. Please offer us your order number then we check the issue. You can email to support@zaful.com titled as "reply from sitejabber.com-QA" or you can message us. We sincerely hope this can set thing right. Best Regards Zaful Customer Service

By Charlie F., over a year old

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Question:

How is shipping to texas u.s.a How is shipping to texas u.s.a

Answer:

Thank you for contacting Zaful. We offer 2 kinds of shipping methods: 1. Standard Shipping: 8-15 business days to reach you by International Bridge, Great Britain Express, etc; 10-25 business days to be arrived by Belgium post, Netherlands Post, etc; 2. Expedited shipping: 6-10 business days to get the package by DHL. You can track the parcel on the website. If you have any issues, please feel free to contact us. Check more details about our shipping information here: http://www.zaful.com/shipping-info/ Best Regards Zaful Customer Service http://www.zaful.com/

By Charlie F., over a year old

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Question:

I'm going on vacation to miami the 20th of july and i'm staying until august 8th (i actually live in argentina) so i wanted to know if my package would ship to miami correctly if i order it now because i don't want to pay for something that won't even come. thanks lourdes I'm going on vacation to miami the 20th of july and i'm staying until august 8th (i actually live in argentina) so i wanted to know if my package would ship to miami correctly if i order it now because i don't want to pay for something that won't even come. thanks lourdes

Answer:

Will never buy from them again Poor quality, very badly made and no customer service. Only do my money once and then you've lost me.

By Sue F. over a year old

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Question:

Where does the package come from and who will they be delivered by if i am in the united states

Answer:

Dear nadia, Thank you for your message. We shipped from China. You can choose the shipping mothod when you check out. For more details please check: http://www.zaful.com/shipping-info/ Best Regards Zaful Customer Service

By Charlie F., over a year old

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Question:

What country are the sizes? and are they a usual make or smaller/larger than usual? What country are the sizes? and are they a usual make or smaller/larger than usual?

Answer:

Dear Lily, Thank you for your inquiry. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you for your support and patience. Best Regards Zaful Customer Service

By Charlie F., over a year old

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ZAFUL Questions & Answers

Are the items you sell of the exact quality and style you have in your pictures? Are the items you sell of the exact quality and style you have in your pictures?

I placed an order 3 days for my trip! im very excited to get it, such cute clothes, but after reading the reviews it has me worried my package won't be here on time. will i receive it before july 7 in time for my trip? thank you!

Why don't you return my money?! i want a refund of my orders that was sent back to you! Why don't you return my money?! i want a refund of my orders that was sent back to you!

Are the products exactly the same in the pictures? Are the products exactly the same in the pictures?

How is shipping to texas u.s.a How is shipping to texas u.s.a

Where does the package come from and who will they be delivered by if i am in the united states

What country are the sizes? and are they a usual make or smaller/larger than usual? What country are the sizes? and are they a usual make or smaller/larger than usual?

Can’t see your question? Ask to get answers from the ZAFUL staff and other customers.

ZAFUL Questions & Answers

Are the items you sell of the exact quality and style you have in your pictures? Are the items you sell of the exact quality and style you have in your pictures?

Why don't you return my money?! i want a refund of my orders that was sent back to you! Why don't you return my money?! i want a refund of my orders that was sent back to you!

Are the products exactly the same in the pictures? Are the products exactly the same in the pictures?

How is shipping to texas u.s.a How is shipping to texas u.s.a

Where does the package come from and who will they be delivered by if i am in the united states Where does the package come from and who will they be delivered by if i am in the united states

What country are the sizes? and are they a usual make or smaller/larger than usual? What country are the sizes? and are they a usual make or smaller/larger than usual?

Can’t see your question? Ask to get answers from the ZAFUL staff and other customers.

Where does the package come from and who will they be delivered by if i am in the united states