Dear Liya,
Thank you for being kind enough to tell us about your experience.

We will process the refund after we receive the package.

Please offer us your order number or the ticket number then we check the issue.

If any question, please email to support@zaful.com titled as "reply from sitejabber.com-QA" or you can message us.

Best Regards
Zaful Customer Service

I did get a refund. Only after I threatened to call the Better Business Bureau and to blog about what a dishonest company this is.

I took out a claim against them with paypal... I sent the items back to the return address on the original packaging... I paid. Had tracking numbers... the items were received back. However,. Paypal said that the tracking numbers were not valid? What ever. I am not getting my money back... paypal closed my case with zaful...

I want to say China look how long it takes for a respond