RueLaLa has a rating of 2.04 stars from 531 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about RueLaLa most frequently mention customer service, credit card, and final sale problems. RueLaLa ranks 17th among Flash Sales sites.
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I make an order and arrive very quickly actually i call and then help me wt my wrong address before delivery great customer service
Wish I'd read the reviews of others before I ordered from Rue La La which has been a total waste of time and money. Very slow & inefficient and the so-called customer service link is useless - they just lie. In the end I've received something that did not arrive in time, is not what I wanted, and cannot be returned. The whole experience has been horrendous - stay clear!
Wish I'd read the reviews of others before I ordered from Rue La La which has been a total waste of time and money. Very slow & inefficient and the so-called customer service link is useless - they just lie. In the end I've received something that did not arrive in time, is not what I wanted, and cannot be returned. The whole experience has been horrendous - stay clear!
Products used:
Nothing - the product is useless.
Please be careful with this website. They sent me a damaged or defective ysl sandals. I tried to at least exchange it and they refused it. After one wear logo came off, and I have a same pair in brown for 2 years now and this never happened. They are scamming people
I've placed a few orders on this web site. I had a very strange thing happen a few days ago. I was looking at the item and it was $112.00. When I placed it in my cart, the same item in the cart was over $200. I called RueLaLa and the customer service person ("Glory") explained that the prices fluctuate and she wasn't able to do anything. I took a quick screen shot of the lower price and Glory told me to submit it to the customer service email and I would be refunded the difference. I was worried that it wouldn't happen because they have so many terrible reviews, but I did receive an email today that the difference was refunded. In addition, an item that I purchased dropped in price and I was given a store credit. The items that I have received in the past were in good condition and they are authentic. This business is like the Gilt.com outlet. They are related to one another and both require you to be a "member" in order to do business with them. The prices can be good, and if you are willing to wait, they will usually get better.
I made an order. First - size was run too small. Rulala do not notify about it.Its happened very often. Need return and again pay shipping or stick with credit. Second - after 5 day one item I got, went down on price. I ask for the price match. They don't want to do it - "big policy" -they don't want work with price. Greed. You bought - that what you have. Rulala have a lot of issues.Not worst to shop with.
Horrible customer service. Charges you, never ships product and reuses to give money back tells you keep waiting - three weeks! Uses your money to float their bank account.
Tip for consumers:
Uses customer money to float their bank account by never shipping product but charging you anyhow.
Products used:
Designer shoes
I make an order and arrive very quickly actually i call and then help me wt my wrong address before delivery great customer service
I'm disappointed to see products on their site that are found elsewhere cheaper.
They have a toy targeting game that they claim is worth $300. They sell it for $50.
" Shooting Game Toy for Age 6, 7, 8,9,10+ Years Old Kids, Boys - 2pk Air Guns & Shooting Target"
I bought it on amazon for $30.
I can't trust their marketing anymore.
I purchased a Christian Louboutin sneaker from them on Jan 23. After wearing it twice, the CL Paris label fell off. I went to the CL store and asked for suggestions on which repair shop I can use. The store told me the sneaker is fake. So I called Ruelala. They told me it's over their 90 days warranty and there is nothing they can do (now is July). Lesson learned... this site sells fake goods. I spent about $800 plus tax, I should just buy it from Neiman and pay $200 more for a real one. Don't buy from them!
Tip for consumers:
Awful experience
Products used:
sneaker
Got a wrong size jacket. One rep told me either it was a mistake or when ran out of the size and sent me another size. Whattt? They offered a $50 credit for the inconvenience. Yeah i will shop there really soon. What a waste of time spending on phone for unhelpful responses.
I have called numerous times to ask about things. They always picked up in a timely and friendly manner. Today I talked to Heather and she was more than willing to help me with my return. She was so friendly to the point where I feel so comfortable buying from this company! I Noticed a lot of bad reviews here but If it were me, I'd give this company a chance bc my last 3-4 experiences in the pas 6 months have been superior!
I recommend
Tip for consumers:
Rue lala 360 is a great deal and I recommend. I also want to point out that return shipping is not free unless u received store credit. Otherwise they -10$
Products used:
Most all dresses,coats, etc
I purchased 2 Thairapy 365 blowdryers from Ruelala and what I received were incomparable to the one I currently have. The ones from Ruelala are FAKE! They were heavy, noisy, without infrared light for scalp and folicle therapy! Do not buy from this site!
Tip for consumers:
That it scored poorly with Trustpilot!
Products used:
Thairapy 365 hair dryer! My item was non-returnable and non-refundable! I did not use the blow dryers! I'd probably end up donating the items'
If something doesn't fit and you have to return or exchange it- they CHARGE you shipping AGAIN. And if you received free shipping with the original order- they take that back too. So instead of charging you 9.99 for the return- they charge you 19.99. So you LOSE money by ordering with them. Find another site.
Your only other option is for a store credit and with big ticket items- it isn't worth it to have hundreds of dollars held by their site.
They sell fake. If you go do more research you will know I am not the only purchased fake good. There is great amount of people purchased fake. The worst case is the one I brought was new. I only found out now that I try to resell it. Don't be fool like. Used a fake bag for a couple years.
Tip for consumers:
Yes. Don’t buy from such scamming companies.
Products used:
Gucci soho disco bag
I purchased a leather handbag for $99.99. Original price was $400. The zipper was super cheap quality. Then after using it for only a few weeks, the strap broke. I emailed their customer service and was told because the purchase was more than 30 days ago they couldn't issue a refund. The handbag was definitely not worth the original $400 price or even the reduced price of $99.99. I have better quality handbags that cost me $30 at Kohl's! I will never buy from Rue La La again!
Tip for consumers:
Don't buy their low quality stuff that they claim is high quality "designer" stuff.
Products used:
Handbag
Long time major customer of RueLaLa - numerous shipping errors, wrong items shipped, damaged items, lack of follow through from customer service. For example; RueLaLa is placing a value of $120 on items that are picked incorrectly with an MSRP of $25. I unfortunately ordered three of these for gifts with different addresses. Only part of the order showed up. Every order is now an issue. It's exhausting to try to correct all of the errors. I'm deleting the app and looking elsewhere. I purchased about 250 items a year. Bye Bye Rue
I used to love Nordstrom for their merchandise and customer service. However, I recently had a horrible experience with Nordstrom after years of loyalty to them. So, I now shop at other places that carry nice clothing and accessories. An item from Rue La La just came damaged, and when I called customer service, they made everything easy and took care of the situation within a couple of minutes.
Products used:
Kept the blazer.
I ordered over $2500 of home decor. Fed Ex left some of the at the wrong address. The rest was never found. This includes 2 rugs & some wall hangings. Loss Prevention said "too bad". I have photos of items & Ring door bell as proof. "Dispute it on your credit card" is the only advice they had for me. Theft!
The worse compony to buy anything from. They don't take responsibility for delivery service they use and make you pay for packages you don't receive. FedEx is horrible but they still use them. Even after I had proof they still wouldn't do anything about it. Disgusting. Don't buy anything from them. You can get it for same price at the original store and have better customer service.
Tip for consumers:
Be careful they don't take responsibility for their shipping service FedEx, It becomes your problem, even if you have proof. Not worth it. I can get the same product from original store web site and with free shipping and sometime with more % off. They used to be great but not anymore.
Products used:
Shoes and top
I used to buy here regularly and generally pleased. Site has gone downhill, clogged with merchandise. Still believed they sold authentic designer items until last week. Bought a pinko 'leather' belt that was garbage and looked like it made out of polyurethane plastic out of the box. Labels attached made to look like designer label actually said 'fabricated in China' and "100% polyurethane". No response from them yet pinko brand is all over their site still!
Terrible customer service! First, my shipment took an excessive amount of time to arrive. Then, a part of my purse was missing (strap). After 3weeks of back and forth, I was able to finally get a return authorization and I shipped it back the next day. Over a week since they confirmed they received it back and I'm still waiting for my credit card to be refunded. Very painful, and I will never shop with this site again and will definitely not recommend anyone else to shop here!
It's been a months since they got they item I purchased back and still no refund, I called 3 times each time I was told that they see the item was received and they will do a manual return, 3 times the same story and still no refund.
I purchased a YSL handbag from them. The item was posted as final sale, and arrived looking kinda strange but I trusted them as I purchased other items before and they seemed to be good. 2 months later I still have some doubt about the YSL bag so I had it authenticated. Turn out it was a fake bag. Since it already passed their 30 days return time frame, of course they refused to refund me the money. I had to submit a claim to my credit card bank and still waiting... dont know if i'll ever get my money back. People, stay away from rue la la
I put 2 items in my cart; but I can't check out. I'm trapped in an infinite loop by coding bugs. I even reset my PayPal (Canada?) account when I got forced there, but I really just wanted to use my Mastercard. But no such luck. I suspected I would "rue" the hours I just spent trying to get this site to work. I'm fed up with trying to get it to recognize the 14-character password I gave it (with confirmation!). Many seem to agree they're not at alpha-version yet, neither code nor customer service interactions. Good luck! I sha'n't be back for a (long) while.
I ordered 2 face products that were supposedly worth hundreds of dollars for $39 each and a $800 dollar watch for $39. First the watch was huge and I have thick wrist and it kept making clinking trinket sounds. Very cheap looking. One of the face creams was packaged securely, but based on the 2nd cream I'm afraid they might be fakes and harm my skin. The second cream, the box was moldy looking and disgusting from the cream somehow escaping the bottle. Not sure how yet. I'm posting pictures for reference. I paid a lot of money for international shipping and duty. I'm chalking this up to a lesson learned. Never again
Tip for consumers:
Do not by cosmetics or jewelry. Might be better off with clothing or shoes
Products used:
None
I ordered a product from this site as a gift. It has three shipping options. I picked over night because i needed it fast, the site said one day and then i received an email that said 3 days later. That isn't overnight. It arrived in the same time as regular shipping and they would not refund me the difference. If you want to be scammed order from them.
Tip for consumers:
Don’t order from them they scam you on shipping
Products used:
I purchased sneaker and overnight shipping which was no where near over night and they would not refund me .
Desired brands. Members-only prices. Delivered daily.