Wish Questions & Answers

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Here’s what consumers have asked with answers from Wish staff and previous consumers.

438 questions answered
15% answered in 1 day
Question:

Ive ordered from wish but havent recieved items it says its been delivered but havent recieved it will i still have to pay

Answer:

Unfortunately wish.com is a scam site. You and I have been taken advantage of by China.

By William B.
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Question:

I placed an order on wish.com yesterday amounting in $34.90 and at first it was good. i then tried to place another order for $2 and a message about fraud came up. i contacted the fraud email thing and both times they stopped replying. i don't understand how i am committing fraud. i am using my own card. i was just trying to get a jump start on my christmas shopping. i then tried about 20 minutes ago to request a refund and it wont even let me do that. what can i do? what does it mean "fraud"? i do not understand.

Answer:

Something similar has happened to me after many positive experiences. My account is now "restricted." This would not be so bad if they just restricted my ability to purchase. But in fact, they are restricting the ability to write them on customer service issues!

By Sonya S.
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Question:

I ordered about 5 things 10 days ago, and i haven yet to hear back

Answer:

THE ITEM I BOUGHT **BACK ON MAY 29 SAID 60 DAYS***SO THATS JULY 29TH***GRANTED WE WERE ALREADY WELL INTO COVID**WHEN I PLACED THE ORDER***WISH SWITCHED THE **EXPECTED**DELIVERY DATE TO SEPTEMBER 30** ***WELL IF YOU HAVEN'T EXPERIENCED FRAUD****YOU HAVE NOW********

By Manuel G.
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Question:

I havent ordered anything yet but i am wondering how this company runs,,,how mych shipping is uusally and how quickly do you get your item

Answer:

Don't bother ordering. The shipping info they give you on the website is a joke and is nothing related to real life. Save your money.

By Becky M.
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Question:

What does it mean when you order makeup and it asks what size?

Answer:

I can not pick colours of foundation blisters or anything else why.?

By Alexandra H.
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Question:

When site says 925 silver is it actually sterling silver?

Answer:

No! I purchased a set of "sterling silver" necklaces. Fake metal. If you read the descriptions closely you will realize these are not native English speakers and they may just put anything on there to sell whether intentionally knowing it's misleading or not.

By K s.
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Question:

Hi! i made a purchase on march 10th buy i never received the order number or any other notification as usual. however, the money was charged from my account. i have been asking in costumer support about it and no one tells me my order number and when my purchase should arrive. please, help, who should i refer to know that information?

Answer:

Check the item again on Wish. Are there pictures of other people who have received the item and are there reviews? If there are both of those (or just the pictures than you are way more than likely to receive the items you purchased. Orders are shipped from another country and you pay a very low price so you can't expect to receive it quickly. The longest it's taken for me to receive at item was about a month and a half.

By Dory D.
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Question:

Is it scam?

Answer:

Yes I believe it to be a scam, accepting orders which they never intend to process

By M H.
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Question:

Why won't my wish app give me the option to write reviews on products!? help please? i've tried everything

Answer:

If you are lucky enough to get a refund or receive a refund because you did not receive the order they do not want you to share your negative experience with Wish so they close it so that option is not available. If you get a product that is damaged or not what is advertised they try to make you pay for returning the product which is illegal as the mistake was made by them or one of the stores they represent. If you can not get remediation with Wish contact your bank, credit card company and the Alameda County District Attorneys Office Fraud unit in California they have jurisdiction of Wish.com as their office is in San Francisco which is Alameda County and file a complaint. Tell wish you are going to do this

By John o.
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Question:

I have ordered a few stuff and the due date was supposed to be from the 1st of december till the 10th of december. however i have been getting emails saying it has arrived to the post office and will be arrived soon to my home. it is now the 13th december and still hasn't arrived. how do i get in contact with them or even get my order.

Answer:

I have the same problem and I haven't received any of my orders which were 9 different items I will never use wish again also be wary of fashion mia its totally hideous cheep garbage stay away

By lou p.
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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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