Wanelo FAQ | Sitejabber

Question:

I am a business owner on wanelo, and i am wanting to get noticed more, and be a part of your selling platform. can you please help me do this? how do i get noticed? how do i reach the clientele i am seeking? also, how do i become part of the newletter's that you send out? please feel free to email me back at info@cameofashion.com, or feel free to call at 208-819-8977. I am a business owner on wanelo, and i am wanting to get noticed more, and be a part of your selling platform. can you please help me do this? how do i get noticed? how do i reach the clientele i am seeking? also, how do i become part of the newletter's that you send out? please feel free to email me back at info@cameofashion.com, or feel free to call at 208-819-8977.

Answer:

Hi Ashley! Thanks for reaching out! The best way to build followers and reach more users is to: 1. Save products to your collections 2. Put your products on sale 3. Regularly add new products 4. Upload a size chart You can find more information about these in our Help Center too! http://help.wanelo.com/customer/en/portal/topics/735633-selling-on-wanelo/articles Hope this helps!

By Monica A., over a year old

Question:

Wanelo says they accept all major debit and credit cards but when i try to use my debit card it says i got my credit card information wrong. do i need to select which type of payment or do they not really accept debit? if i'm doing it wrong, what am i doing wrong? Wanelo says they accept all major debit and credit cards but when i try to use my debit card it says i got my credit card information wrong. do i need to select which type of payment or do they not really accept debit? if i'm doing it wrong, what am i doing wrong?

Answer:

Hi Katie! We definitely accept credit AND debit cards! One possible reason you could be seeing this message is that what you are entering is different than what appears on your bank statement. Those billing addresses will need to be identical. If you are positive that what your entering is the same as your statement, email us at shopping@wanelo.com and we'll dig into the issue!

By Monica A., over a year old

Question:

Hello, i am a seller with wanelo and love you guys but i have 6 orders i have shipped and have proof of tracking delivery and your system is broke and is shouning unknown carrier when the carrier in my system says usps, no one will respond i have sent over 20 emails and none of your phone numbers work. can someone please fix this my company is sexy diva clothing and my name s mary baker. i will have to be forced to file a bbb claim is your company continues to ignore me on this issue. Hello, i am a seller with wanelo and love you guys but i have 6 orders i have shipped and have proof of tracking delivery and your system is broke and is shouning unknown carrier when the carrier in my system says usps, no one will respond i have sent over 20 emails and none of your phone numbers work. can someone please fix this my company is sexy diva clothing and my name s mary baker. i will have to be forced to file a bbb claim is your company continues to ignore me on this issue.

Answer:

Hi Mary - thanks for your note! We are definitely aware of this issue as we have received multiple inquiries from other stores about it as well which has created somewhat of a delay in our response time to the emails. Rest assured, this is our top priority and we are working hard to fix it as soon as possible. In the meantime, our team is working as fast as possible to address every email and audit orders to confirm if they have 'shipped'. I've passed on your information to the correct contact so they can follow up accordingly. I hope this helps!

By Monica A., over a year old

Question:

I placed an order on 11 december and the status of the order says completed but the shoes were never received. I placed an order on 11 december and the status of the order says completed but the shoes were never received.

Answer:

Hi Jody! Hmm, this is definitely something we want to check on for you. I'm sorry that it has been so long since you placed the order, I understand that can definitely be frustrating. Can you email us at shopping@wanelo.com with your username and Wanelo order number? We'll reach out to the store asap to see what is causing the delay!

By Monica A., over a year old

Question:

I typed in my credit card information about 10 times now and it won't accept it, what do i do? I typed in my credit card information about 10 times now and it won't accept it, what do i do?

Answer:

Hi Brittani! Oh, that is definitely frustrating but we can help figure out what's going on for you. Can you tell me if you are using an iPhone, Android/Samsung or the website to purchase? Also, what does the error message say when it fails?

By Monica A., over a year old

Question:

My order #36528764, suede jacket: where is it? why are you charging me postage to return the polyester one, which we didnt order. why won't you refund my money? why are you charging me a fee to return your mistake?

Answer:

Hi Kim! I can see your order #36528764 was delivered on December 28th, and to clarify on your issue, did you receive the wrong item? We can definitely help get this resolved for you, just email us at shopping@wanelo.com with "Sitejabber" in the subject so I can navigate to your email quickly!

By Monica A., over a year old

Question:

Was looking at tracking for my order. it says expired. also my bank account was hacked for a grand after using this app. does my order exit or was i scanned? katherine silcox Was looking at tracking for my order. it says expired. also my bank account was hacked for a grand after using this app. does my order exit or was i scanned? katherine silcox

Answer:

Hi Katherine! We definitely want to make sure you have an accurate tracking number from the store and also determine the reason for the extra charges. Email us at shopping@wanelo.com with "SiteJabber" in the title so I can find it easily and get back to you as soon as possible.

By Monica A., over a year old

Question:

My item has been processing for 2 days now and the reviews are saying they're getting wrong items shipped to them when in fact they bought the same item i did. i'm worried the same thing is going to happen to me. why is it taking so lik to process? will i get it? My item has been processing for 2 days now and the reviews are saying they're getting wrong items shipped to them when in fact they bought the same item i did. i'm worried the same thing is going to happen to me. why is it taking so lik to process? will i get it?

Answer:

Hi Emma! Wanelo is made up of independent stores and sellers with different processing times and business operations. It's hard for us to say why your order is still processing because we don't have your order number and Wanelo doesn't actually hold or ship any inventory. You can email us at shopping@wanelo.com with your order number and we would be happy to help you look into it! Best, Wanelo

By Monica A., over a year old

Question:

I would like to cancel my items. how do i do that? I would like to cancel my items. how do i do that?

Answer:

Hey Alyssa, unfortunately not all orders can be cancelled however we can help you figure that out if it's possible. Please email us at shopping@wanelo.com and I can personally help you out! Please add "Sitejabber" to the subject of your email so I can find it quickly!

By Monica A., over a year old

Question:

My granddaughter ordered a dress and returned it because it wasn't the product ordered. it was returned months ago and no refund has yet been issued. i sent email after email and provided the shipping number, the day before thanksgiving and still have nothing to show for all of my emails. i've seen some bad customer service in my time but this place is the worst. horrible. next is a complaint with the bbb. My granddaughter ordered a dress and returned it because it wasn't the product ordered. it was returned months ago and no refund has yet been issued. i sent email after email and provided the shipping number, the day before thanksgiving and still have nothing to show for all of my emails. i've seen some bad customer service in my time but this place is the worst. horrible. next is a complaint with the bbb.

Answer:

Hi Olivia, sorry to hear you're having a frustrating experience. Could you email us again so we could confirm we have the correct return from your granddaughter? I'd like to personally help you with this today.

By Monica A., over a year old

Wanelo Questions & Answers

I placed an order on 11 december and the status of the order says completed but the shoes were never received. I placed an order on 11 december and the status of the order says completed but the shoes were never received.

I typed in my credit card information about 10 times now and it won't accept it, what do i do? I typed in my credit card information about 10 times now and it won't accept it, what do i do?

My order #36528764, suede jacket: where is it? why are you charging me postage to return the polyester one, which we didnt order. why won't you refund my money? why are you charging me a fee to return your mistake?

I would like to cancel my items. how do i do that? I would like to cancel my items. how do i do that?

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