My order #36528764, suede jacket: where is it? Why are you charging me postage to return the polyester one, which we didnt order. Why won't you refund my money? Why are you charging me a fee to return your mistake?

Question

Wanelo Questions & Answers

416 reviews

133 questions & answers

Ask a question See all questions

My order #36528764, suede jacket: where is it? Why are you charging me postage to return the polyester one, which we didnt order. Why won't you refund my money? Why are you charging me a fee to return your mistake?

asked by Kim C. on 1/10/16

1 Answer

Add your answer

Ask a question

Get answers from the Wanelo staff and other customers.

Monica A. [Wanelo Rep] · Answer 1 · 2016-01-11T11:35Z

Monica A. [Wanelo Rep]

on 1/11/16

Hi Kim! I can see your order #36528764 was delivered on December 28th, and to clarify on your issue, did you receive the wrong item? We can definitely help get this resolved for you, just email us at shopping@wanelo.com with "Sitejabber" in the subject so I can navigate to your email quickly!

Helpful (0)

Wanelo Questions & Answers

My order #36528764, suede jacket: where is it? Why are you charging me postage to return the polyester one, which we didnt order. Why won't you refund my money? Why are you charging me a fee to return your mistake?

Add your answer

More questions about Wanelo

Ask a question