Trivago Questions & Answers

Dear Jenner, Thank you for your message and I would be happy to help. Have you contacted the booking site you made your reservation with in order to amend/cancel your booking? If not then you will need to do so I'm afraid. As a hotel search and not a booking site, trivago keeps no records of the transactions made through the booking sites and cannot alter or access your booking in any way I am afraid. In order to make any changes, cancel, or confirm your current reservation, you will need to contact the booking site which you used. On trivago, users can search and compare different hotels and prices on our site. We pull information from multiple OTAs (online travel agencies such as Expedia or Booking.com) and display the prices together. However, once a user clicks through to view deal, they are directed to the appropriate booking site which provides that price to complete reservation and payment details. Trivago doesn't actually have any involvement in the making of the booking. If you remember the booking site, you made your reservation with, please contact them directly. Alternatively, you can look at your credit card statement to see if the companys name is displayed next to the charge. Please let me know if I can be of any further assistance. I will do my utmost to assist you. Kind regards James Morrison Trivago user support.

Dear Caroline, Thank you for your question and interest in trivago. Yes, if you click on the name of the location underneath the name of the hotel the 'Hotel details' drop down box will open where you will be able to see all the details of the hotel including a link to the hotel's website. I hope that helps. Please let me know if you need any further assistance. Kind regards, James Morrison.

Dear Krisha, Thank you for your message and I would be happy to help. Depending on the booking site you choose to make your reservation with (ex. Expedia, booking.com, Agoda etc.) you may be required to prepay for the booking in full, an authorization (hold) on your credit card may be placed, or you may have to simply pay upon check out at the hotel. I would suggest reading the policy of the particular booking site you use, to see how their payment process works. As trivago is a hotel meta-search, meaning users can search and compare different hotels and prices on our site, we pull information from multiple OTAs (online travel agencies such as Expedia or Booking.com) and display the prices together. However, once a user clicks through to book a room, they are directed to the appropriate booking site which provides that price to complete reservation and payment details. Trivago doesn't actually have any involvement in the making of the booking. Please let me know if I can be of any further assistance! Kind regards, James Morrison Trivago user support.

Dear Tracey, Thank you fro your message. Can you please contact our Hotel Relations team with all relevant info so that they can assist you in getting your property info updated - at http://company.trivago.com/hotel_contact/ Kind regards, James Morrison Trivago user support.

Dear Giuliana, Thank you for your question and interest in trivago. Can you please get in contact with our Peru user support team at info@trivago.pe with all relevant info so that they can assist you. Kind regards, James Morrison Trivago user support USA/CA

Dear Tammy, Thank you for your message and for using trivago. In order to make any changes, cancel, or confirm your current reservation, you will need to contact the booking site you used. For your online security, we keep no records of the transactions made through the booking sites and cannot alter or access your booking in any way I am afraid. If you remember the booking site, please contact them directly. Alternatively, you can look at your credit card statement to see if the company’s name is displayed next to the charge. Please note, trivago is a hotel meta-search, which means users can search and compare different hotels and prices on our site. We pull information from multiple OTAs (online travel agencies such as Expedia or Booking.com) and display the prices together. However, once a user clicks through to book a room, they are directed to the appropriate booking site which provides that price to complete reservation and payment details. Trivago doesn't actually have any involvement in the making of the booking. Please let me know if I can be of any further assistance. I will do my utmost to assist you. Kind regards, James Morrison Trivago user support USA

Dear Sue, Thank you for your question and I would be happy to help. As a hotel search/comparison site and not a booking site, trivago keeps no records of the transactions made through the booking sites and cannot alter or access your booking in any way I am afraid. In order to make any changes, cancel, or confirm your current reservation, you will need to contact the booking site which you used. On trivago, users can search and compare different hotels and prices on our site. We pull information from multiple OTAs (online travel agencies) and display the prices together. However, once a user clicks through to ‘view deal’, they are directed to the appropriate booking site which provides that price to complete reservation and payment details. Trivago doesn't actually have any involvement in the making of the booking. If you remember the booking site, you made your reservation with, please contact them directly. Alternatively, you can look at your credit card statement to see if the company’s name is displayed next to the charge. Certain booking sites have a specific number of rooms in which they are entitled to book for each individual hotel. Often, once their inventory is full, (all allocated rooms have been reserved) the reservations will not be sent through to the property’s own reservation system until a few weeks or even days before the guest is set to arrive. The hotel may already have your reservation in their CRS but it may not be under your name. You will need to confirm this with the booking site however. Please let us know if we can be of any further assistance by getting in touch with our user support team at info@trivago.com. They will do their utmost to assist you. Kind regards, Trivago user support.

Dear Katherine, Thank you for this question and we would be happy to help. All prices on trivago are updated every day according to information provided by the booking sites. If you found a price difference between our site and the booking site, it is likely we had not yet received the update at the time you checked it. As a hotel search and not a booking site, trivago does not set prices for hotels, nor take part in any of the booking process. Another possible reason for the price discrepancy is that trivago's American and Canadian platforms show prices per room per night before taxes and fees are included. We have run several tests, and this proves to be the most recognized and common way for both retail and online products to be displayed within North America. Therefore, we try to remain as localized as possible for our different users. The majority of our European platforms display prices already including taxes and fees, as this is the norm in these countries. If the issue is still happening please let us know by contacting our user support team at info@trivago.com. You can then also forward us the link or a screen shot. Kind regards, Trivago user support.

Dear Meagan, Thank you for your question. Hotels distribute discounted rates to multiple booking sites which are usually under the normal BAR or sell rate which can be booked directly at the hotel. What trivago does is simply displays them all together, in one place, for users to compare and choose from. Our main purpose is to help users find their ideal hotel. We do not set prices for hotels, nor take part in any of the booking process We function as a portal for hotels to advertise themselves, as well as a meta-search for booking sites to display their rates and increase the traffic to their companies. Our main goal is to help people find that particular ideal hotel to fit their needs, then they can book it however they choose. I hope this answers your query. Please let us know if you need any further information. Kind regards, Trivago user support.

Dear Maria, Thank you for your question and apologies for not getting back to you sooner. Trivago keeps no records of the transactions made through the booking sites and cannot alter or access your booking in any way I am afraid. In order to make any changes, cancel, or confirm your current reservation, you will need to contact the booking site which you used. Please let us know if we can be of any further assistance by contacting our user support team at info@trivago.com. Kind regards, Trivago user support.