Dear Jenner,

Thank you for your message and I would be happy to help.

Have you contacted the booking site you made your reservation with in order to amend/cancel your booking? If not then you will need to do so I'm afraid.

As a hotel search and not a booking site, trivago keeps no records of the transactions made through the booking sites and cannot alter or access your booking in any way I am afraid. In order to make any changes, cancel, or confirm your current reservation, you will need to contact the booking site which you used.

On trivago, users can search and compare different hotels and prices on our site. We pull information from multiple OTAs (online travel agencies such as Expedia or Booking.com) and display the prices together. However, once a user clicks through to view deal, they are directed to the appropriate booking site which provides that price to complete reservation and payment details. Trivago doesn't actually have any involvement in the making of the booking.

If you remember the booking site, you made your reservation with, please contact them directly. Alternatively, you can look at your credit card statement to see if the companys name is displayed next to the charge.

Please let me know if I can be of any further assistance. I will do my utmost to assist you.

Kind regards
James Morrison
Trivago user support.