Thank you for reaching out.
The CEO of Tophatter name is Ashvin.
I'm to hear that you were caused any injury. In order to get this concern address please reach out to our support team.
When you contact us through your My Orders or Contact Us page, our support team will reply within 12 hours, and usually much sooner. If you haven't received a response, please check your Spam folder and mark "Not Spam" on any emails from Tophatter that are found there.