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Where are my orders?

asked by Susan A. on 10/26/18

1 Answer
After you've purchased, you can click on any item from your My Orders page then click Where's My Item? to find the current status and timeline.

On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If the time-frames passes and you still haven't received your item please contact our dedicated customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help.
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