Thank you for reaching out.
I'm sorry to hear you didn't receive what you expected.
We do our best to ensure every purchase is great. If for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return
If we can be of help, our customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying
or by sending us a direct email to firstname.lastname@example.org.