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I am getting concerned because everything I have ordered has either been delayed or passed the expected delivery date

asked by Karen R. on 11/29/19

1 Answer
Thank you for reaching out.

On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. However, most items arrive much earlier.

After you've purchased, you can click on any item from your My Orders page then click Where's My Item? To find the current status and timeline.

Please know you are covered by Buyer Protection https://tinyurl.com/yy6m335d against non-delivery if tracking does not update to show delivered to the address you provided at the time of payment.

If you have any questions don't hesitate to reach out to our dedicated support team at https://tophatter.com/support/new
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