Hi. I've made a few purchases so far and only the last one I got a service charge for 0.38, why only that one? Wasn't told beforehand.

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Hi. I've made a few purchases so far and only the last one I got a service charge for 0.38, why only that one? Wasn't told beforehand.

asked by Leah A. on 8/8/20

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Angelique C. [Tophatter Rep] on 9/4/20 · Answer 1 · 2020-09-04T10:40Z

Angelique C. [Tophatter Rep]

on 9/4/20

Thank you for reaching out. My apologies for the delayed response.

This small additional handling fee helps Tophatter operate and continue to improve our business. I have no insight into your account from a rating platform to address why charges weren't applied to other orders. To learn more visit our FAQ What is a Service Fee? Here https://help.en.tophatter.com/article/589-service-fee

If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com

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Hi. I've made a few purchases so far and only the last one I got a service charge for 0.38, why only that one? Wasn't told beforehand.

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