Swap.com Questions & Answers

1,188 reviews

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Here’s what consumers have asked with answers from Swap.com staff and previous consumers.

47 questions answered

23% answered in 1 day

Question:

Where can i see the terms of agreement?

Answer:

Good luck on that one, I didnt find out till I was hit with fees

By K T. over a year old

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Question:

How much is shipping if you buy something? How much is shipping if you buy something?

Answer:

First order is 20 after that free shipping is $50 but there are times when they have sales that offer free shipping no matter how much you buy

By Donna L. over a year old

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Question:

When will the items be delivered.. When will the items be delivered..

Answer:

Hello Shanni, When orders are placed, we strive to ship the orders out of our fulfillment center within 1 business day. Once the order is marked as shipped, you will be emailed with tracking information. The email will be sent to the address used to complete your order. Best, Lauren Swap Support

By Swap C., Customer Service Representative over a year old

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Question:

Hi guys. i sent some boxes to swap. should i be concerned? although buying seems to be a good deal, most reviews about selling aren't great. any thoughts? Hi guys. i sent some boxes to swap. should i be concerned? although buying seems to be a good deal, most reviews about selling aren't great. any thoughts?

Answer:

The fees they take are a lot less than where I'm from! Here, the average is 60% fee, you get 40%.

By Sharon A. over a year old

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Question:

I have items to be returned to swap. com! what address do i return items to? thank you, barbara ann dorn I have items to be returned to swap. com! what address do i return items to? thank you, barbara ann dorn

Answer:

You should have been emailed an RMA with all the info.

By Sharon A. over a year old

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Question:

When will i get tracking for my order i placed on 2/21 When will i get tracking for my order i placed on 2/21

Answer:

YEs you will

By Roselin A. over a year old

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Question:

How can i track my order? How can i track my order?

Answer:

Hi Crystal: You can reach me at matt@swap.com and I'd be happy to provide you with tracking. Thanks! Matt

By Swap C., Customer Service Representative over a year old

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Question:

When will swap again be accepting inbound shipments? When will swap again be accepting inbound shipments?

Answer:

I am told: SOON! I just got an email that they will be inviting current sellers in waves to send in boxes. I will believe it when I see it.

By Lisa R. over a year old

Question:

Box was delivered to swap.com on june 23rd. today is september 16th and my items are still not priced. my stuff is listed wrong and i need help. Box was delivered to swap.com on june 23rd. today is september 16th and my items are still not priced. my stuff is listed wrong and i need help.

Answer:

Hello Catherine, Our sincere apologies for any listing errors. You can click one each item on your account (located in the "Seller Preferences" page) and click on "Suggest Changes". Our quality team will update your listings accordingly within 24 hours. If you have any other questions, for a quicker response time, please write to assistance@swap.com. Thank you for selling with us!

By Swap C. over a year old

Question:

I am looking for seller perspectives versus buyers opinions. thanks in advance! I am looking for seller perspectives versus buyers opinions. thanks in advance!

Answer:

I wasn't happy as a seller. Some items that I know where clean and pristine were not accepted. I did complait to customer service and the do have a review process but I had already donated them so it wasnt an option, but next time I will request a review. I am still purchasing from them cause I can't find anyone any cheaper. The do pay out every 15 days right now, but they have since changed the procedure and can now only receive store credit. Again, as a buyer, completely happy, as a seller, not so much.

By Donna M. over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Swap.com Questions & Answers

Where can i see the terms of agreement? Where can i see the terms of agreement?

How much is shipping if you buy something? How much is shipping if you buy something?

When will the items be delivered.. When will the items be delivered..

I have items to be returned to swap. com! what address do i return items to? thank you, barbara ann dorn I have items to be returned to swap. com! what address do i return items to? thank you, barbara ann dorn

When will i get tracking for my order i placed on 2/21 When will i get tracking for my order i placed on 2/21

How can i track my order? How can i track my order?

When will swap again be accepting inbound shipments? When will swap again be accepting inbound shipments?

Box was delivered to swap.com on june 23rd. today is september 16th and my items are still not priced. my stuff is listed wrong and i need help. Box was delivered to swap.com on june 23rd. today is september 16th and my items are still not priced. my stuff is listed wrong and i need help.

I am looking for seller perspectives versus buyers opinions. thanks in advance! I am looking for seller perspectives versus buyers opinions. thanks in advance!

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Where can i see the terms of agreement?