Southtree Questions & Answers

Question 1

Question:

Some people say that you ruined their home video originals. is this true Some people say that you ruined their home video originals. is this true

Answer · 2018-11-21T01:50Z

Hi Krista. Thanks for the note! Here at Southtree, we believe that memories matter and absolutely understand how important these one-of-a-kind recorded moments are. That's why we've built safety and care into every step with heavy duty boxes, packing materials trackable round-trip shipping, barcoding, and much more. We've also been at this for more than a decade. Over 450,000 families have trusted our team of 100+ trained technicians to help digitally preserve past. We handle every home movie, film or photo, by hand with care. Let us know if you have any other questions! Best,

Question 2

Question:

How much per slide for 2000 slides How much per slide for 2000 slides

Answer · 2017-12-28T05:23Z

Hi Conrad. Thanks for reaching out. Slides are $5 for every 15 slides scanned. So for 2000, you would enter 133 as the quantity. The subtotal would be $665. You can then select the option of a DVD for $10 or a Thumb Drive for $30. Please feel free to email us with any other questions at info@southtree.com.

Question 3

Question:

Hi! do you return the original photos with the digital format? Hi! do you return the original photos with the digital format?

Answer · 2017-08-18T12:20Z

Hi Audrey W. Great question. Yes we do! In your completed order, you will find your original tapes, reels, and photos, along with your new DVDs, and if you select it, a USB thumb drive, with all your items safely stored on it digitally. Please let me know if you have any other questions.

Question 4

Question:

The negative reviews of your company almost outnumber the positive reviews from 2015 to 2017. since i was considering sending in precious tapes, my question is have the standard operating procedures changed for your company and can i entrust my memories to you without fear of them being lost? The negative reviews of your company almost outnumber the positive reviews from 2015 to 2017. since i was considering sending in precious tapes, my question is have the standard operating procedures changed for your company and can i entrust my memories to you without fear of them being lost?

Answer · 2019-03-07T02:20Z

They've done a fine job for me thus far over a total of three separate orders of all kinds of media except physical prints. They are next

Question 5

Question:

Has anyone used southree for converting cassette audio to cd? and, if so, what was your experience? do you recommend another company? thanks! Has anyone used southree for converting cassette audio to cd? and, if so, what was your experience? do you recommend another company? thanks!

Answer · 2022-12-14T01:18Z

Avoid - they did a terrible job on my conversion and told me my tapes were bad. Still kept my money. Use anyone else - find someone local to ask them if it can be done and what the issues could be.

Question 6

Question:

I see a lot of negative feedback on your company. i have already placed the order and paid. am preparing the box to be mailed. these tapes are all we have left of several family members who have passed, such precious cargo. i realize it will take a couple of months as you put that on your website. i'm just concerned that you aren't legit and my memories will be lost forever. I see a lot of negative feedback on your company. i have already placed the order and paid. am preparing the box to be mailed. these tapes are all we have left of several family members who have passed, such precious cargo. i realize it will take a couple of months as you put that on your website. i'm just concerned that you aren't legit and my memories will be lost forever.

Answer · 2016-02-16T01:06Z

Good luck. I had several good experiences and then they lost a bunch of my pictures. It's been months and I don't hold out much hope.

Question 7

Question:

If tapes have sound, is that duplicated on the dvd's? i assume that you return original tapes to me? If tapes have sound, is that duplicated on the dvd's? i assume that you return original tapes to me?

Answer · 2019-05-20T09:01Z

Yes, the sound is duplicated onto the DVD's and they do return all the originals to you.

Question 8

Question:

For southtree: what is the issue with the disparate reviews? it is almost like 2 different companies. some people had no problems, received great service and love your work and others were just the opposite - hated customer service and the work done. complained of lost items etc. this is all within the same timeframe. please advise! For southtree: what is the issue with the disparate reviews? it is almost like 2 different companies. some people had no problems, received great service and love your work and others were just the opposite - hated customer service and the work done. complained of lost items etc. this is all within the same timeframe. please advise!

Answer · 2016-02-16T12:55Z

Exactly my experience. Great service and then lost a bunch of pictures and now won't reply. They are great when it goes well and horrible when they mess up. Find someplace else if you value your memories.

Question 9

Question:

It seems there are varying positive and negative reviews. what has the company done to improve the quality of there service in 2015? thank you!

Answer · 2016-02-16T12:56Z

They lost a bunch of my pictures in 2015 and they no longer answer my emails.

Southtree Questions & Answers

Some people say that you ruined their home video originals. is this true Some people say that you ruined their home video originals. is this true

How much per slide for 2000 slides How much per slide for 2000 slides

Hi! do you return the original photos with the digital format? Hi! do you return the original photos with the digital format?

Has anyone used southree for converting cassette audio to cd? and, if so, what was your experience? do you recommend another company? thanks! Has anyone used southree for converting cassette audio to cd? and, if so, what was your experience? do you recommend another company? thanks!

If tapes have sound, is that duplicated on the dvd's? i assume that you return original tapes to me? If tapes have sound, is that duplicated on the dvd's? i assume that you return original tapes to me?

It seems there are varying positive and negative reviews. what has the company done to improve the quality of there service in 2015? thank you!

How do i know how much film is on a 8mm super reel? how much is it to transfer the film to a cd

Can’t see your question? Ask to get answers from the Southtree staff and other customers.

Southtree Questions & Answers

Some people say that you ruined their home video originals. is this true Some people say that you ruined their home video originals. is this true

How much per slide for 2000 slides How much per slide for 2000 slides

Hi! do you return the original photos with the digital format? Hi! do you return the original photos with the digital format?

Has anyone used southree for converting cassette audio to cd? and, if so, what was your experience? do you recommend another company? thanks! Has anyone used southree for converting cassette audio to cd? and, if so, what was your experience? do you recommend another company? thanks!

If tapes have sound, is that duplicated on the dvd's? i assume that you return original tapes to me? If tapes have sound, is that duplicated on the dvd's? i assume that you return original tapes to me?

It seems there are varying positive and negative reviews. what has the company done to improve the quality of there service in 2015? thank you! It seems there are varying positive and negative reviews. what has the company done to improve the quality of there service in 2015? thank you!

How do i know how much film is on a 8mm super reel? how much is it to transfer the film to a cd

Can’t see your question? Ask to get answers from the Southtree staff and other customers.

It seems there are varying positive and negative reviews. what has the company done to improve the quality of there service in 2015? thank you!