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Here’s what consumers have asked with answers from Southtree staff and previous consumers.
Just don't send them important stuff. I had some good experiences but then a horrible one where they lost a bunch of my pictures and are no longer communicating with me.
My experience with this company has not been great. I am glad for those who have had a good experience; count yourselves lucky that your items were returned to you. For those of us that had irreplaceable memories lost by this company, it has been a very poor customer experience. I have had to initiate every communication with Southtree. They do not return phone calls and I always get the impression i am being brushed off. Unfortunately, the employee who initially received my order did not take their job seriously and failed to implement the Safe Label system this company advertises(only tagging one item). As a result they lost 24 film negatives and an audio cassette. My items could be anywhere although I suspect they may have just been thrown away. The experience of losing my items was bad enough but it has been compounded by Southtree's denial of accountability. I only received a partial refund after 4 months of waiting for them to locate my items. My memories obviously did not matter to them... just be sure you would be willing to never see your property again before you ship your media to Southtree. I regret my decision entrusting my memories to Southree and foolishly believing my items would be safe in their hands.
I never had slides copied. But their web site provides general guidelines. You can also email them. In my experience, they always replied right away.
It might be because of the extra shipping charges. It talks about that in the small print, but I don't think too many read that.
Hello, Richard! Rather than charging by length, which would make the process very costly for most tapes as they tend to be longer, our process is determined by the number of items you are sending to us. Across the board, whether it is 5 minutes or 5 hours the size of your order will be determined by how many items you would like to send us to be processed!
Hello, Edward! Our customer service team is always more than glad to provide a status update. You can reach out to them at info@southtree.com anytime you need us, we are more than glad to help. Also, there is a feature on our website to track your order by simply inputting your order number and email. We want you to always be in the loop as to when to expect your preserved memories!
