Just don't send them important stuff. I had some good experiences but then a horrible one where they lost a bunch of my pictures and are no longer communicating with me.

I haven't used "southtree", but have used "legacy box" 3x so far (think they are the same company) and have had excellent luck! Got everything back each time and got credit for some accidental blank tapes i sent. Some are great and some the audio isn't good, but my tapes were all almost 30 years old, so think that is not their fault. I have been very pleased with them. Got all mine thru groupon or living social coupons