SHEIN Questions & Answers

Hi Reme, You can submit a ticket on your account if you need any help, it is easy and convenient to contact customer service this way, they'll get back to you within 24 hours.

Hi Charlotte, Please log in your account on our website and click my order, you will see track my order.

Dear customer, Nice day. Thank you for choosing SheIn and sharing your feedback with us regarding your recent purchase. Generally we need 3-7 business days for processing, and our web has mentioned that the processing time is not included in the "delivery time". Hope you can understand. Sorry for letting you down. We noticed that you did not give us the order number, could you please give it to us via email later so that we can check your order carefully? You are our precious customer, we never neglect your problems. If you need further assistance, please contact us via dispute@shein.com. Thank you for your support. Best wishes.

Dear customer, Nice day. Thank you for your support. Sorry for the late reply and the inconvenience we have brought to you. We have checked for you and found that your order have enjoyed the coupon discount. Our web has noted that the coupon discount is based on the original price of each item. If the item is on sale and has a larger discount than the coupon discount, then it will use the sale discount instead of the coupon discount. Attention: One coupon per order. Hope you can kindly understand. If you need further assistance, please contact us via dispute@shein.com. Thank you for your support. Best wishes.

Dear customer, Nice day. Sorry for the late reply. We can ship to Australia. And what can we do for you? Do not worry please, Sheinside is a fasr growing company, we never let you down. Giving you the best online shopping experience is not only our responsibility but also our honor. Hope you can kindly understand and trust us. Looking forward to our cooperation. If you need further assistance, please contact us via dispute@sheinside.com. Thank you for your support. Best wishes.

Dear customer, Nice day. Sorry for the late reply. Could you please tell us your order number so that we can check for you? Looking forward to your reply. If there is any problem, please feel free to contact us via dispute@sheinside.com. Thank you. Best wishes

Dear customer, Nice day. Sorry for the late reply and keeping you waiting. Our website has mentioned that we generally need 3-7 business days for processing, moreover, this processing time is not included in the "delivery time". Hope you can kindly understand. You can also have an reference on http://www.shein.com/Shipping-Info-a-280.html. Thank you for your support. If you need further assistance, please contact us via dispute@sheinside.com. Thank you for your support. Best wishes.