Hello I just made an order and I typed in my coupon code and it said it worked but it wasn't applied. The order already sent and I need to know what's going on because I'm getting charged extra.

Order number: HLK4759

Question

SHEIN Questions & Answers

4,852 reviews

858 questions & answers

Ask a question See all questions

Hello I just made an order and I typed in my coupon code and it said it worked but it wasn't applied. The order already sent and I need to know what's going on because I'm getting charged extra.

Order number: HLK4759

asked by Lydie M. on 9/28/15

1 Answer

Add your answer

Ask a question

Get answers from the SHEIN staff and other customers.

JUDY G. [SHEIN Rep] · Answer 1 · 2015-09-29T12:49Z

JUDY G. [SHEIN Rep]

on 9/29/15

Dear customer,
Nice day.
Thank you for your support.
Sorry for the late reply and the inconvenience we have brought to you.
We have checked for you and found that your order have enjoyed the coupon discount.
Our web has noted that the coupon discount is based on the original price of each item. If the item is on sale and has a larger discount than the coupon discount, then it will use the sale discount instead of the coupon discount. Attention: One coupon per order. Hope you can kindly understand.
If you need further assistance, please contact us via dispute@shein.com.
Thank you for your support.
Best wishes.

Helpful (-1)

SHEIN Questions & Answers

Hello I just made an order and I typed in my coupon code and it said it worked but it wasn't applied. The order already sent and I need to know what's going on because I'm getting charged extra. Order number: HLK4759