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So far I am very disappointed with the delivery service. Which is a shame as the clothes look so. Trendy. I ordered over £97 worth of outfits, was looking to recommend the site to all my girlfriends but their service has really put me off. It's been over 3 weeks and I haven't received my items neither has anyone replied to my messages through secure messaging from my account. Very disappointed especially as I went for the express delivery option!

asked by Reena B. on 11/13/15

1 Answer
Thumbnail of user xiaopingx

Dear customer,
Nice day.
Thank you for choosing SheIn and sharing your feedback with us regarding your recent purchase.
Generally we need 3-7 business days for processing, and our web has mentioned that the processing time is not included in the "delivery time". Hope you can understand. Sorry for letting you down. We noticed that you did not give us the order number, could you please give it to us via email later so that we can check your order carefully? You are our precious customer, we never neglect your problems.
If you need further assistance, please contact us via dispute@shein.com.
Thank you for your support.
Best wishes.

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