Shein
Questions & Answers

You'll be lucky if it ever arrives. And don't try to return. They will never let you. I filed a complaint with the BBB and i suggest everyone do the same.

This is a child sweatshop factory!

Wanda, I've waited over 5 weeks and just received an email from them that my 5 item order won't be shipping for another week. Please save yourself the trouble and do not order from this company!

Dear customer, Nice day. Sorry for the late reply. Shein is an online store in China, but we have a warehouse in USA. You know that we have a good reputation and have a lot of customers. Hope you can trust us. No worry, we will be responsible for all the problems we caused. If you need further assistance, please contact us via dispute@shein.com. Thank you for your support. Best wishes.

Hello, glad to help. Please send me your order number, we'll help you with it. Waiting for your reply.

Hi Denise, We actually have offices located globally including The US, The Netherlands, China, Belgium, and Dubai. Please send us an email at dispute@shein.com and a representative from the nearest office will be in touch.

No, when I ordered they just asked for credit card info and shipping info, but nothing with a national ID card.

The 40% appears as a coupon on your actual first order. You will see it when you checkout and can choose to use that coupon or a different one during checkout.

I had to speak to several random customer service reps via a chat window. I never spoke to the same person twice. They avoided my request for a phone number every time. I recieved my package after two months. I ordered a large jacket that was truly an extra small with a tag that said large. Decided it wasn't worth the risk to try to send it back for my money, so I gave it to my small friend. Worst shopping experience I've ever had.

Here's the deal, my dear: they are never planning on sending you your order so cancel it as quick as possible. This is s corrupt company that takes advantage of the fact that they don't have to comply with our laws, which is why you see trademarked items that were manufactured there being sold by them for cheaper when they legally don't have the right too, in America at least and only. They are going to keep your money and hope that you either forget or just give up. I was on their ass everyday (sometimes three times a day) for two weeks to get my refund. Finally I complained to my bank and all of a sudden the money appeared. But I kept a paper train and proved that they kept my money with unlawful intent. The gave me SEVERAL fake tracking numbers, they don't care they're just trying to run you around in circles until you get so dizzy that you give up. This company is just a little insight to how the elite. 05% treat the people in their own country! It makes me sick and I think we should ban them, but they were smart enough to have paid off a politician. Now here we are! The 1%'ers will be the death of us here in Americs too. Cancel your order!