SHEIN Questions & Answers

You'll be lucky if it ever arrives. And don't try to return. They will never let you. I filed a complaint with the BBB and i suggest everyone do the same.

This is a child sweatshop factory!

Wanda, I've waited over 5 weeks and just received an email from them that my 5 item order won't be shipping for another week. Please save yourself the trouble and do not order from this company!

Here's the deal, my dear: they are never planning on sending you your order so cancel it as quick as possible. This is s corrupt company that takes advantage of the fact that they don't have to comply with our laws, which is why you see trademarked items that were manufactured there being sold by them for cheaper when they legally don't have the right too, in America at least and only. They are going to keep your money and hope that you either forget or just give up. I was on their $#*! everyday (sometimes three times a day) for two weeks to get my refund. Finally I complained to my bank and all of a sudden the money appeared. But I kept a paper train and proved that they kept my money with unlawful intent. The gave me SEVERAL fake tracking numbers, they don't care they're just trying to run you around in circles until you get so dizzy that you give up. This company is just a little insight to how the elite. 05% treat the people in their own country! It makes me sick and I think we should ban them, but they were smart enough to have paid off a politician. Now here we are! The 1%'ers will be the death of us here in Americs too. Cancel your order!

Don't expect any good answers from customer service. It'll be completely generic and even after you return your shipment, I'd imagine that you'd still have to stay on top of them for a refund. Hopefully it's not a Chinese holiday, because you will receive no responses during these times. The only way I was able to gain a refund was by posting on sites like this. Good luck.

I had to speak to several random customer service reps via a chat window. I never spoke to the same person twice. They avoided my request for a phone number every time. I recieved my package after two months. I ordered a large jacket that was truly an extra small with a tag that said large. Decided it wasn't worth the risk to try to send it back for my money, so I gave it to my small friend. Worst shopping experience I've ever had.

Honestly it's up to you. There's good reviews and bad reviews. It's more a risk of you'll get something you need quick or you'll be dissappointed cause it took so long and have to end up dealing with customer service. Good luck :)

Wost online experience lost over500 dollars clothes are junk cheaply made and asian sizing customer service is a nightmare. I contacted bbb icalifornia and they culd not get answers for ma as well as other site s they wanted proof of pamsnt ehen payment details are on their own site. I ave sevesere stomach issues and got a severe flair up while dealing with them. I dont know how they stay in business i consider them to be commmiting mail fraud, they lost an entire 150 dollar order and nevr credited or replaced. Many items i did recieve were poorly made and fea market quality, they are disgraceful and truly commititig raud in my situation i paid thru paypal i have been severely sick for over 2 months andevery attempt i made to cony=tact them mace me sicker. Report this to bbb in aca. If enough people complain mabe they will be forv=ced to change the way they do business or hopfully go out of business

The 40% appears as a coupon on your actual first order. You will see it when you checkout and can choose to use that coupon or a different one during checkout.