Shea Shea Bakery

Bottom line, I ordered over 75 dollars worth of so-called bakery candles and never got my products. Oh, of course my account was drafted but no merchandise. I contacted She's Shea Bakery via social media, customer service, and via email. I finally filed a dispute with PayPal and got my money back. This type of practice angers me. And the fact these creeps never even bothered to respond to me.

I spent over £200 pounds just to try their products and support a fellow black owned business. I am truly sooo disappointed, that I never received none of my items! I ordered in March, it's currently September 17 th & I have nothing!
This is absolutely disgusting, please stop blaming the pandemic and take accountability. I wish there was a way to report this company. If you can't produce the goods then please issue your customers a refund, it's that simple.

& for the 100th time can I please get a refund! ( order *******, *******,6898)

I see a lot of reviews complaining about the shopping speed but they fail to realize we're in the middle of a pandemic so there needs to be consideration when it comes to shipping times. I ordered back in December 2020 and got my order after the new year, but I didn't expect it in time for Christmas at all. Everything smells absolutely divine and I love how I can use the butters in my hair, it's been loving it (and so has my boyfriend!) I just placed another order. I say to give it a chance and to support black-owned businesses!

I made an order back in April it's July I been trying to contact them about my refund no one will answer my emails or anything. I don't know why y'all cut the customer service off anyways that was a terrible idea. So I would like to get a refund since this is the only way I can get in contact with y'all through a review website. My order number is *******.

Ordered stuff from march, now its november.
Been trying to contact them for MONTHS

No reply or anything to messages/emails
Its like they just ran off with everyone's money and come back like nothing happened

The customer service is horrible. I ordered a total of 4 products. After waiting 3 weeks I finally received the package, only to find that half of my order is missing. Their products are not cheap and I expected to get what I paid for. I contacted customer service through email and have been sent through many hoops. My package had a "received in damaged condition" sticker on it and I sent all this information. Instead of issuing my refund for the products I did not receive, Vanessa tells me they have to perform an investigation. Vanessa, the customer service rep, asked me for an invoice slip that I DID NOT RECEIVE with the package. I gave her all the information I could yet I have been going back and forth with her for 2 weeks. It is unfortunate because one of the butters that I did receive smelt great. However I cannot order from a company who does not take responsibility for incomplete orders.

I ordered from a huge sale on March 19,2021. Everything was $5. They were already in the midst of their business failing and had the nerve to do a huge sale then launch a go fund me begging for $100,000. I e-mailed multiple times asking where was my order, because the turn around time was 4-6 weeks. They had well exceeded that time and blamed everything instead of taking responsibility. They blamed Covid (we've been in this pandemic over a year), losing staff (went from 42 to 7), broken machinery, USPS skipping their warehouse and not picking up packages, a staff person dying... you name it they blamed it. They stopped responding to all forms of communication. I filed a complaint with my bank in order to get my money back and they completed their investigation and issued it. This company should be put out of business for all of the fraud they have committed. They delete reviews on IG, don't allow reviews on their Facebook, then lie and say the majority of their reviews are good. Well, BBB doesn't lie and other reviews on other blogs say otherwise. Today is July 12,2021 and I have no e-mail acknowledgement of anything.

My heart sunk when I was told of some of the issues they've been having due to the pandemic and personal tragedies. This made my wait of a few candles and body butters seem almost inconsequential compared to what other people are going through right in this country. I received my order and everything was beautiful! I had to come and leave a review for you all because so many people disregard how truly wonderful these creations are.

I'd also like to say I'm so sorry for your loss, I can't even imagine Sarah how you are able to deal with all of this. I pray God blesses you and your remaining team with the strength to make it through this. The enemy is strong, please keep your head up and continue to press on. There are so many supporters behind you that want to see you succeed and you've built such a strong brand that we all want to see blow up one day. Your talents are truly a treasure.

I do not recommend this company or there products! I ordered the strawberry cheesecake body creme and a Sunday brunch candle on 2/27/21. I am just now getting my order on 5/14/21. The strawberry cheese cake doesn't even smell like strawberry's. It's more of a watermelon kiwi fruity scent. I will admit the Sunday brunch candle smells amazing but I think 25 dollars for such a small candle is a bit overpriced. Their marketing team is on point! They make everything look amazing but in reality it's a bit of a $#*! show. I've been eyeing this company for a while and just to receive my packages with utter disappointment in my opinion is unacceptable. They are also trying to blame everything on COVID which I find disgusting. We have been in this pandemic for over a year and everyone has been learning how to live with it. Then to go and ask loyal supporters and customers for a hand out when you haven't even shipped out orders is terrible. I will never be ordering from here again they have terrible customer service and the products are not worth it. I emailed them about my order two separated time and only one of the emails were answered. Not to mention the disgusting way they treat those who are unhappy with their orders or the company. They delete almost every bad review that's why a lot of people think so highly of this company. When they shut down I hope they shut down for good! *

*Competitor reference redacted by admin

This company is awesome! I saw them on Good Morning America and wa captivated by the little donut top they had for 50% off so had to get it. It arrived a week later and I fell in LOVE! Since then I've purchased a few candles and soaps and the quality is absolutely amazing. I've told everyone I know about them lol definitely coming back for more, actually on the site browsing now haha!

Wouldn't recommend this company. I bought the $40 cookies n cream candle. It took 3 weeks to arrive (which was expected) but because of the price and shipping time, I expected more and was disappointed in the candle. I had it lit for less than 10 minutes before two wicks burnt out and could not be lit again, and it had no smell besides wax which was bad. I was offered a replacement, but after this I just preferred a refund. In order to get a refund I have to ship it back. I tried leaving a review on the website, but any review that isn't five stars isn't posted on the site. Which was proven when I was blocked on Instagram for asking about the product reviews. Wish I would've seen real reviews before ordering.

I placed an order over 3 months ago and they still haven't shipped my order. I sent them an email and got no response. I even tried calling them and every time I call them it goes straight to voicemail even during business hours. I can't get anyone to tell me where my order is and I can't dispute it with my bank because I don't bank with the same bank anymore

Extremely unprofessional company. I placed an order in January (today is 3/22) and it still hasn't shipped and they've stopped responding to emails.
Even when they did respond to my messages all
I got was an apology and an excuse but still no shipment confirmation.
If you place an order be prepared to wait months.

Update. Had to escalate to PayPal and they still didn't respond to the escalation!

I see they respond and place blame on the pandemic but I've been ordering products from all over the world since the pandemic started and I've never had to wait more than a week for orders. I even ordered a package that originated in Texas during the Texas snow issues and I still received my order from them... but still nothing from shea shea bakery. It's crazy I can order wigs from China and receive them in a week but can't receive my shea shea order and they're in the USA with me... but it's the pandemic's fault right?

Made my purchase 6 weeks ago and I never got my confirmation email, but they took my money. I emailed around 4 weeks in about not getting an email and I never got a reply. Once the 6 week mark hit I tried getting on their website and it was shut down! I went on their Instagram and they've been inactive and supposedly will relaunch 10/01/21. I tried to email the same email again and now it is inactive. Relaunch or not, I'm never purchasing from here again. They take too long, they're not responsive, and there was NO WARNING to customers about them closing their website down on any social media.

I purchased some candles and bath bombs for my wife and daughter, a little hesitant due to a review I read on this site. So glad I went ahead with it anyway. Everything was packaged well and looks amazing. My daughter and wife now rave over this place and will probably soon proceed to drape our home in these bakery items. Would highly recommend, can't wait to order for Christmas gifts. Shipping did take 3 weeks but we're in a global pandemic people, this is life now. I ordered a camera from Amazon and still have not received it, going on week 4. I can only imagine making candles like the ones they make would take some time to perfect. I'm certain I'll be purchasing again soon.

I placed an order in April. It's now July, three months later, and I still have not received tracking information, my order, or any communication from the company. I am completely understanding that there is a pandemic and it may take longer. I have been very patient and understanding of this. I know the company is struggling and there should definitely be some compassion for that. I donated to their Gofundme and agreed to wait for my order. But, it's now been three months and absolutely nothing. I tried to reach out to their customer service through email and it looks like they literally deleted their email address. The emails don't even deliver. I also tried reaching out through Messenger, nothing. I tried contacting them through their social media, Instagram, through comments and direct message, nothing. There is zero communication and it's literally beginning to feel like I got scammed. I'm out about $70 on an order that I doubt I'm ever going to receive. I just want my money back at this point.
It's really disappointing because I'm a repeat customer and I actually really liked their products. I truly believed in the company and as I said before, donated to their Gofundme and was hopeful they'd get back on their feet. But at this point, the lack of communication is unacceptable. I think it's completely unprofessional for them to straight up delete their customer service email. There is literally no way to contact them. I have tried. It just seems inexcusable at this point. Even if/when they relaunch, I will not be returning. They don't seem to respect their customers enough to keep an open line of communication. It's been three months. I should have received my order by now, and if not, issued a refund. I have gotten neither. It's extremely disappointing and irresponsible. I want my money back. I do not recommend this company anymore.

I placed an order and after a few months never received my order. I tried contacting them on Facebook, email, phone no response. Filed a report against the company and got my money back. Once I filed a complaint all of a sudden they magically responded then deactivated their email shortly afterwards. They need to shut down!

I placed my order May 6th. $89. May 31st, I get an email update saying that the site was about to close down and if you chose to wait, you would get the chance to get a free item next time you order. Which is great, I guess. They also said customer service would be closed from June 4th to June 25th. Its August 4th, and their customer service is STILL closed. I didn't mind waiting, but 4 months is a ridiculous amount of time to wait with no updates, no way of contacting the business, and no way of getting my money back. I love supporting small businesses, especially black owned but if you can't handle responding to your customers regularly and within a decent amount of time, running a business might not be the right goal.

Where is my refund. I have emailed several times with no response. I recieved an email saying the refund was issued but that was a lie.

It is November 11th and I am waiting on my order from APRIL. Excuse after excuse. They shut down their email for a bit, so you couldn't even reach them. At the end of august I finally got a response and was told I could get my order and be one of the first orders to ship out. Clearly not true, as I reached out AGAIN after the store had been reopened for about 2 weeks and today I get a response that some items are discontinued and I could get a partial shipment and refund for discontinued items or a full refund. Why did they not reach out to me originally to let me know this? This company is horribly run, and the months of their break clearly was not used to make any improvements. I asked for a partial refund and shipment, just to see how much longer I would have to wait out of pure curiosity. I seriously wonder how many people forgot about their orders and will never see those items shipped to them and no refund. Due to the fact I, the customer, had to reach out and remind them of the fact I paid for my order in April and haven't received anything, I wouldn't be surprised they do not reach out to others. How many people have they stolen from? I have no doubt in my mind that had I not reached out, they would have never reached out and never returned my money or sent my order. Dishonest people.Do not shop here. It isn't worth it. All the good reviews you see on their website and social media make this company seem great. That is because they clearly filter out negative comments. I know that to be a fact because my comment was deleted during the summer.

UPDATE: I finally got a refund, all I had to do was comment on the owner, Sarah McClain's Facebook picture, message her directly, email them saying I was going to report them to the FTC (which I did) and I got my refund an hour later. A friend I had recommended this brand to a year ago has also been waiting to receive her products or a refund and when she emailed about reporting them to the FTC she also got a refund. If you are still waiting, report them to the FTC for this insanity and then send sheabakery an email about it, you'll see your refund.

As you can see, this company STILL has not learned from their mistakes! It's May of 2023, wayyy past the pandemic and they are still scamming their customers. I wish I would've done more research beforehand. I always love supporting fellow black business owners, so I am highly disappointed. I placed a order 4/3/23, my first order with them btw and it is now 5/3/23 and my package was never delivered. I sent them a email and they sent me a tracking number and that still, TIL THIS DAY, says "Ready to Ship: Pre-shipment info sent USPS awaits item." I sent another email the following week of the week they swore my package would be delivered by, and I've received no response back from them. On their socials they are posting their new renovations and new businesses promotions (more than likely with the money they've used to scam so many others). This company will more than likely be asking for ANOTHER gofundme in the near future. I'm making sure that NOONE does business with this company, ever again!

I wasnt sure at first if i would like this product, but i have fallen in love! It smells wonderful and my skin couldnt be more silky smooth! Best product yet! Cant wait to try more!

Made a purchase on March 12th when the expected ship time was 4-6 weeks. We are now coming up on three months - 12 weeks total and I still have no idea on when my products will arrive. Is it a pandemic? Yes. Do I understand that shipping may be delayed? Yes. But this is ridiculous. The customer service is petty and rude in their responses. If I was the business owner, I would have my team provide nothing but sincerely apologetic responses. Instead, everything is snarky and not understanding of the customer's frustrations. I received an email stating I'm 1 of 1,695 orders remaining and I have the option to cancel my order. After waiting a whole trimester for these candles, there's no way I'm cancelling. Even after their relaunch, I will not be a returning customer. This company will run itself into the ground.