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The customer service is horrible. I ordered a total of 4 products. After waiting 3 weeks I finally received the package, only to find that half of my order is missing. Their products are not cheap and I expected to get what I paid for. I contacted customer service through email and have been sent through many hoops. My package had a "received in damaged condition" sticker on it and I sent all this information. Instead of issuing my refund for the products I did not receive, Vanessa tells me they have to perform an investigation. Vanessa, the customer service rep, asked me for an invoice slip that I DID NOT RECEIVE with the package. I gave her all the information I could yet I have been going back and forth with her for 2 weeks. It is unfortunate because one of the butters that I did receive smelt great. However I cannot order from a company who does not take responsibility for incomplete orders.
Danielle S.'s review of Shea Shea Bakery earned 7 Very Helpful votes
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Hello Danielle, you stated your package was received in damaged condition from the shipping carrier so as we've stated in previous emails, the carrier is responsible and will be issuing a refund directly to you after an insurance claim is filed. Every package includes an invoice to prove which products were packaged inside it, which the carrier stated they have in their possession. It looks like this was already done so all you need to do is await your return for the damaged items. Thanks.