Schoola
Questions & Answers

Hi Larissa, thanks for writing in. If you haven't been able to track your bags on the site, please feel free to contact our customer care team at help@schoola.com so that we can investigate - we'd also be happy to look at and share the details on how much each of your school's items has raised. Sincerely, Turi

Hello, Thanks for reaching out to Schoola. We are currently offering free shipping for orders $25 or more. We sometimes make adjustments to our promotions, including new customer incentives and as a limited-time offer this spring, we did offer free shipping for new customers. While we extended this promotion for several months, it was not a permanent change and has ended since August. You can check out our full list of current coupons and deals here: https://www.schoola.com/blog/2016/04/13/schoola-coupons-and-deals/ To make sure you're the first to know about future promotions and sales, you can also make sure you're subscribed to our newsletter or have liked our page on Facebook (www.facebook.com/schoola). Thanks for supporting schools, and please let me know if we can answer any other questions for you. Sincerely, Ashlie

Orders usually ship within 3 business days of the date you placed your order. You can select your shipping preferences at checkout. When your item ships, you'll receive shipping confirmation via email so you can track your shipment. You can also log into your Schoola account to keep track of your order status. Feel free to reach out to customer care with any additional questions: hello@schoola.com. We are currently running a free shipping promo for a limited time, but you can find our standard shipping info in our FAQ: https://www.schoola.com/stitch/faq#qs12

Hi Ethel, Turi here with Schoola. Apologies, I just saw this question. I'm going to pass it along to our customer care team, but am hoping you've already been able to resolve this with them. Best, Turi, Schoola

Hi Karen, Turi here with Schoola. I'm apologize I'm just now seeing this message here. I'm going to reach out to our customer care team and make sure your issue has been resolved. Best, Turi

Hi Jordan, Turi here with Schoola. We're certainly not a scam. Our customer care team would be happy to answer any questions you might have: hello@schoola.com. You can read about our year in review here: http://blog.schoola.com/2015/12/23/youve-made-this-year-the-best/

Hi Adriana, your friend would not be able to use her credit if she uses your payment info. You can let her know we will never charge any amount that's not authorized at checkout (the amount listed as the total).