Redbubble Questions & Answers

Here’s what consumers have asked with answers from Redbubble staff and previous consumers.

158 questions answered

10% answered in 1 day

Question:

Hi... im ordering a gift for a friend wanting it to be delivered to australia, how long would it take for th items to be delivered? Hi... im ordering a gift for a friend wanting it to be delivered to australia, how long would it take for th items to be delivered?

Answer:

Hi there! It depends on what is purchased. Further information on our shipping and delivery can be found over here: http://rdbl.co/shipping

By Red B., CS Team over a year old

Question:

I selected to pay thru paypal; i logged into my account, when i filled out the information for my credit card; which i still thought it was thru pp. it must have diverted me out of pp, because when i checked for my transaction on pp it didn't show it; why is that? is pp really not an valid pay option? I selected to pay thru paypal; i logged into my account, when i filled out the information for my credit card; which i still thought it was thru pp. it must have diverted me out of pp, because when i checked for my transaction on pp it didn't show it; why is that? is pp really not an valid pay option?

Answer:

I can indeed confirm that we accept PayPal. We recommend checking your PayPal details to see if they match up. If you have any other questions please contact us here: http://rdbl.co/contact

By Red B., CS Team over a year old

Question:

Hi, i'd like to know how i could set my product so that customers can ask for a different text on the image? or background color? thanks! andre Hi, i'd like to know how i could set my product so that customers can ask for a different text on the image? or background color? thanks! andre

Answer:

Hi there Andre! The best way to allow customers to request changes to your image is to specifically call this out in the description. If you would like further information on customising your images, please do get in touch with our artist support team via this handy link: rdbl.co/contact

By Red B., CS Team over a year old

Question:

The sweatshirt i bought it too big for me. can i change it with a smollr size? The sweatshirt i bought it too big for me. can i change it with a smollr size?

Answer:

Hi there Giulia! We're sorry to hear that the sweatshirt was too big. If you're able to get in touch with our support team, they'll be happy to get a smaller size out to you. You can do so via this handy link: rdbl.co/contact

By Red B., CS Team over a year old

Question:

Why can i get an order completed. 2 time it said "my payment was successful but you failed to complete the order". each time i was told through catting and email to just try again. no answer to why it was not complete. Why can i get an order completed. 2 time it said "my payment was successful but you failed to complete the order". each time i was told through catting and email to just try again. no answer to why it was not complete.

Answer:

Hi Janett! We recommend contacting your bank and credit card company as they may be able to bring further insight as to why your order is not going through. In the meantime, you are more than welcome to try placing your order using PayPal at checkout to ensure a smooth transaction. Have a wonderful day! Redbubble Support

By Red B., CS Team over a year old

Question:

I just bought a laptop skin from red bubble and i have been wondering is the pc laptop 15" inch skin is 15" inchor 15.6"inch? i google for answers and try to use the contact us option at the website but i cant't seem to find and email address. so if it is not 15.6" inch, i have bought the wrong size and what should i do? I just bought a laptop skin from red bubble and i have been wondering is the pc laptop 15" inch skin is 15" inchor 15.6"inch? i google for answers and try to use the contact us option at the website but i cant't seem to find and email address. so if it is not 15.6" inch, i have bought the wrong size and what should i do?

Answer:

Hi Danish! The PC laptop skins are 15". If you find that this does not fit your laptop upon arrival, you can read all about or returns and exchange policy over here http://rdbl.co/1DW2IsG :)

By Red B., CS Team over a year old

Question:

Dear redbubble, for a couple of days now i have been stuck in an annoying email correspondence with one of your employees. they said that my white sweatshirt could not be processed due to a lack of white sweatshirts and they didn't know when they would get more in. setting aside my extreme annoyance on not being informed of this issue sooner. the person i am speaking to now suggests that i order the colour oatmeal which he says and i quote is" still white but under a different name " i do not really believe that this sort of cream colour (oat meal) is actually the white and i am frankly infuriated that they are treating me like such an idiot as i already told them none of the other colours appealed to me, but i am happy to wait for the white sweatshirt to come back into stock. a single phone call would have resolved all these issues but i am worried i will now have to wait several days for a response via email. all i want is my swearshirt in the colour i paid for, i don't mind waiting. is this oatmeal colour genuinely white or is it the cream colour that appears on the website (if so that is not white)? this customer service is utterly terrible and not knowing what your production partners are doing is not a valid excuse. Dear redbubble, for a couple of days now i have been stuck in an annoying email correspondence with one of your employees. they said that my white sweatshirt could not be processed due to a lack of white sweatshirts and they didn't know when they would get more in. setting aside my extreme annoyance on not being informed of this issue sooner. the person i am speaking to now suggests that i order the colour oatmeal which he says and i quote is" still white but under a different name " i do not really believe that this sort of cream colour (oat meal) is actually the white and i am frankly infuriated that they are treating me like such an idiot as i already told them none of the other colours appealed to me, but i am happy to wait for the white sweatshirt to come back into stock. a single phone call would have resolved all these issues but i am worried i will now have to wait several days for a response via email. all i want is my swearshirt in the colour i paid for, i don't mind waiting. is this oatmeal colour genuinely white or is it the cream colour that appears on the website (if so that is not white)? this customer service is utterly terrible and not knowing what your production partners are doing is not a valid excuse.

Answer:

Hi there! We're sorry to hear about the issues you've been having. We can confirm that oatmeal is how it appears on the site rather than white - we'll be sure to follow up on this and make sure things are sorted out for you ASAP.

By Red B., CS Team over a year old

Question:

I placed an order to send to my friend for her birthday. the website said i would get a confirmation email and i never got one. also, i put her address at first but on the next page it asked for a billing address and i put mine. will the shirt go to her house or mine? one last question, my order has not piped up on my transaction history for my card, what does that mean facing the fact that the order said it was done on the website? I placed an order to send to my friend for her birthday. the website said i would get a confirmation email and i never got one. also, i put her address at first but on the next page it asked for a billing address and i put mine. will the shirt go to her house or mine? one last question, my order has not piped up on my transaction history for my card, what does that mean facing the fact that the order said it was done on the website?

Answer:

Hi Hannah! The best thing to do at this point would be to get in touch with our support team so they can investigate and sort things out for you. You can do so via this handy link: rdbl.co/contact

By Red B., CS Team over a year old

Question:

October sale! use code october15 and get 20% off sitewide until 8pm today is not working as it says it has expired yet still being advertised on the redbubble site today. also can someone please give me the contact email address for redbubble as i am unable to access it via the link on the site. thank you in advance October sale! use code october15 and get 20% off sitewide until 8pm today is not working as it says it has expired yet still being advertised on the redbubble site today. also can someone please give me the contact email address for redbubble as i am unable to access it via the link on the site. thank you in advance

Answer:

Hi there! We're sorry to hear you've had some trouble - let our support team know about the issues you were having over this way and they'll be happy to help: rdbl.co/contact

By Red B., CS Team over a year old

Question:

Anyone know how long it takes to deliver a mans tshirt to ireland as i ordered it today for a birthday Anyone know how long it takes to deliver a mans tshirt to ireland as i ordered it today for a birthday

Answer:

Hi Emma! We have some handy shipping estimates over this way that should help clear things up for you: http://rdbl.co/shipping

By Red B., CS Team over a year old

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