Raffaello Network FAQ

Question:

Hello yesterday i tried to order a pair oh hogan whomen shoes (traditional sneakers color "marais" size us 8). i twice tried to made the payment but it was refusedby your system. so that my bank has blocked the process thinking it was an attempted fraud. have you any answer to this problem? how can i do to order again ant have assurance about it? thanks for your answer. christine galinier Hello yesterday i tried to order a pair oh hogan whomen shoes (traditional sneakers color "marais" size us 8). i twice tried to made the payment but it was refusedby your system. so that my bank has blocked the process thinking it was an attempted fraud. have you any answer to this problem? how can i do to order again ant have assurance about it? thanks for your answer. christine galinier

Answer:

Hello Christine! Maybe some glitches happened with your internet connexion while you submitted the card details. In this kind of cases I suggest the customer to cancel the navigation history, reboot the computer and place a new order. You also have to contact your bank and reassure them about the fact you are the one who did the transaction, otherwise they will deny it again.

By Maxime G., over a year old

Question:

I got my confirmation thank you just wondering how long roughly delivery will be now? I got my confirmation thank you just wondering how long roughly delivery will be now?

Answer:

Several business days, we are waiting to receive the product from the shop.

By Maxime G., over a year old

Question:

I read a lot of bad reviews I read a lot of bad reviews

Answer:

Hello! Every website has bad reviews. We have a lot of good reviews as well.

By Maxime G., over a year old

Question:

Hi im not sure how to reply to your answer. i made the order under victoria bailey (or vickie) and my order number is 760608. i hope i didn't write my email address wrong is there a way i can amend that if i have?

Answer:

Hello Vickie, the email address I see is vickie-bailey@hotmail.com. I see you have been sent an an email on the 27th to inform you about your order status. Have you received it? I suggest you to check your spam folder (trash). Our emails may have ended there

By Maxime G., over a year old

Question:

I saw the website said duties and taxes are already been paid, but my package was blocked by costumer clearances and they ask me to provide paperwork and pay duties and taxes, i sent an email to customer service but no one reply me, and nobody answer the phone call. my order number is 747834,, please contact me and tell me what i should do. I saw the website said duties and taxes are already been paid, but my package was blocked by costumer clearances and they ask me to provide paperwork and pay duties and taxes, i sent an email to customer service but no one reply me, and nobody answer the phone call. my order number is 747834,, please contact me and tell me what i should do.

Answer:

Dear Yun, we apologize you didn't receive any answer. Emails need sometimes several days to be handled. We always pay for the duties and taxes, this is a mistake from Fedex. We will contact them and ask them to charge the fees on our account. Kind regards

By Maxime G., over a year old

Question:

Hi i'm having troubles contacting you regarding my order. can you please respond here to check on my order? i tried calling you, emailing you and facebooking you.

Answer:

Hello Rome, I have answered to your review. Best regards

By Maxime G., over a year old

Question:

I wonder what happened to my order 736923, i took four days without receiving information and payment already received i need information, i believe that you stole my money I wonder what happened to my order 736923, i took four days without receiving information and payment already received i need information, i believe that you stole my money

Answer:

Agradecemos que haya hecho un pedido con Raffaello-Network. Queremos hacerle entender que nosotros somos un intermediario entre las boutiques de lujo en Italia y todos nuestros clientes alrededor del mundo. Por lo que cuando un cliente hace un pedido online con nosotros ese pedido es derivado desde la boutique. Este proceso tiene un tiempo estimado de entre 2 y 3 días laborales (unas veces puede ser mayor otras menor, depende de cada tienda). En este momento estamos esperando la llegada del pedido desde la boutique. Usted recibirá un correo electrónico con los detalles de seguimiento tan pronto como se realize el envío.

By Maxime G., over a year old

Question:

Hi, its being 12 days i have placed an order with raffaello network and i still havent received any mail or my purchased item. order no. 731171 waiting for you reply. Hi, its being 12 days i have placed an order with raffaello network and i still havent received any mail or my purchased item. order no. 731171 waiting for you reply.

Answer:

Hello Anurag, your order has been shipped yesterday with DHL. Tracking number is 9977772243. You can track the shipment on www.dhl.com

By Maxime G., over a year old

Question:

Still awaiting notification of my order being dispatched, was told yesterday it was ready for dispatch order no 719941 Still awaiting notification of my order being dispatched, was told yesterday it was ready for dispatch order no 719941

Answer:

Hello William, please understand we are intermediaries between luxury boutiques in Italy and customers all over the world. When a customer places the order online the item codes are entered into the system. Some items are with us and ready to ship immediately, and others we must backorder from the licensed boutiques with whom we work. This process takes about 2-3 business days (sometimes less sometimes a bit more, it varies from shop to shop). We are expecting the delivery from the boutique. You will receive an e-mail with tracking details as soon as we ship the order.

By Maxime G., over a year old

Question:

Hi i have question about product. are there all of them an orginal or fake? because first time i will to buy shoes. and about gst and pst for vancouver? last week i bought 100$ from uk and i paid 100$ gst and pst. please told me how much to pay for vancouver? thanks

Answer:

Hello Tina! All of our products are 100% genuine and come from licensed distributors. They are dispatched in their original package and with their tag and/or authenticity certificate. All customs duties and fees are included in the price. Best regards

By Maxime G., over a year old

Raffaello Network Questions & Answers

I got my confirmation thank you just wondering how long roughly delivery will be now? I got my confirmation thank you just wondering how long roughly delivery will be now?

I read a lot of bad reviews I read a lot of bad reviews

Hi im not sure how to reply to your answer. i made the order under victoria bailey (or vickie) and my order number is 760608. i hope i didn't write my email address wrong is there a way i can amend that if i have?

Hi i'm having troubles contacting you regarding my order. can you please respond here to check on my order? i tried calling you, emailing you and facebooking you.

Still awaiting notification of my order being dispatched, was told yesterday it was ready for dispatch order no 719941 Still awaiting notification of my order being dispatched, was told yesterday it was ready for dispatch order no 719941

Hi i have question about product. are there all of them an orginal or fake? because first time i will to buy shoes. and about gst and pst for vancouver? last week i bought 100$ from uk and i paid 100$ gst and pst. please told me how much to pay for vancouver? thanks

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