OpenSky Questions & Answers

Hi Rae! We are sorry to hear you are having trouble contacting us regarding a return. We respond to all emails and/or return requests that are submitted, but it can sometimes take us 2-3 business days to reply to requests submitted through the site. If you have already contacted us through one of those channels, you should hear back from us soon. You are also welcome to call our Customer Love team directly at (844)707-7779, between 9 AM and 6 PM ET, any day of the week, and we will be happy to assist you over the phone. We look forward to working with you to resolve this matter.

Hi Kaycee! We apologize for the confusion surrounding this matter. OpenSky actually hosts thousands of different shops and each merchant is responsible for providing their own product descriptions. Provided the sizing details you mentioned are listed specifically for the blouse you are interested in, they should be accurate, but the same sizing details may not be applicable to other items listed on our site. If you have any additional questions, please feel free to call our Customer Love team directly at (844)707-7779, between 9 AM and 6 PM ET, and we will do our best to assist you further. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

Hi fran! Please contact our Customer Love team directly at (844)707-7779 between 9 AM and 6 PM ET, any day of the week, and we will be happy to assist you with this matter. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. We will have to look into the details of the promotion you are referring to further, and will then be able to advise you accordingly.

Hi Catherine! If you would like to sell on OpenSky, you will need to subscribe to one of our plans which are listed on the following page of our site: https://www.opensky.com/merchant/join/plans. On the other hand, if you are simply looking to purchase something on OpenSky, there are no costs other than those associated with the item(s) you purchase, which will all be itemized during checkout. If you have any additional questions, please feel free to call our Customer Love team directly at (844)707-7779, between 9 AM and 6 PM ET, any day of the week, and we will be happy to assist you further. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

Hi Daisy! Please review the requirements to sell on OpenSky on the following page of our help FAQ: https://www.opensky.com/merchant/help?article=1355681. At present, you are not required to have a specific annual income to be approved to sell on OpenSky. If you have any other questions, please feel free to call our Merchant Help team directly at (844)707-7779, between 9 AM and 9 PM ET, any day of the week, and we will be happy to assist you further. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

Hi Robin! We apologize for the confusion surrounding this matter. OpenSky hosts thousands of independent merchants, and many (but not all) of them accept our credits on eligible products. If the product you are interested in is credit eligible, you will automatically see the discounted price advertised on the site and the discount will remain in place when you add the item to your cart. You can learn more about how our credits work on the following page of our FAQ: https://www.opensky.com/customer-support?article=1467242. However, the $65 credit event you mentioned has since expired, and our current promotion instead offers the ability to get 50% off eligible items. If you have any other questions, please feel free to call our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, any day of the week, and we will be happy to assist you further. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

Hi Carolyn! We are sorry to hear the items you ordered will not work for you. OpenSky hosts thousands of different shops and each merchant is able to specify whether or not they accept returns for their products. You can learn more about our general return policy on the following page of our FAQ: https://www.opensky.com/customer-support?article=2492115. Please check the Purchases page within your account, and you should be able to confirm the return policies for your items and/or initiate the returns process. If you need any further assistance, dont hesitate to call our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, any day of the week, and we will do our best to assist you. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

Hi Carolyn! You can reach our Customer Love team directly by calling (844)707-7779 between 9 AM and 9 PM ET, any day of the week, and we will do our best to assist you. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

Hi Maryanne! We are sorry to hear the top you received does not quite fit. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 9 PM ET, any day of the week, and we will be happy to assist you with this matter as soon as possible. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

Hi Loretta! We are sorry to hear you are having trouble viewing products on our site, but we are not aware of any current technical issues that would explain why that is the case. Please call our Customer Love team directly by calling (844)707-7779 between 9 AM and 9 PM ET, any day of the week, and we will do our best to assist you. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.