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on 8/27/16Hi fran! Please contact our Customer Love team directly at (844)707-7779 between 9 AM and 6 PM ET, any day of the week, and we will be happy to assist you with this matter. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. We will have to look into the details of the promotion you are referring to further, and will then be able to advise you accordingly.