Hi Carolyn! We are sorry to hear the items you ordered will not work for you. OpenSky hosts thousands of different shops and each merchant is able to specify whether or not they accept returns for their products. You can learn more about our general return policy on the following page of our FAQ: https://www.opensky.com/customer-support?article=2492115. Please check the Purchases page within your account, and you should be able to confirm the return policies for your items and/or initiate the returns process. If you need any further assistance, dont hesitate to call our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, any day of the week, and we will do our best to assist you. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.