Hi Rae! We are sorry to hear you are having trouble contacting us regarding a return. We respond to all emails and/or return requests that are submitted, but it can sometimes take us 2-3 business days to reply to requests submitted through the site. If you have already contacted us through one of those channels, you should hear back from us soon. You are also welcome to call our Customer Love team directly at (844)707-7779, between 9 AM and 6 PM ET, any day of the week, and we will be happy to assist you over the phone. We look forward to working with you to resolve this matter.