NFL Shop Questions & Answers

Here’s what consumers have asked with answers from NFL Shop staff and previous consumers.

61 questions answered

20% answered in 1 day

Question:

I got a call from what i was told that it was spoofed. how can i tell if it is a real call from nfl shop? I got a call from what i was told that it was spoofed. how can i tell if it is a real call from nfl shop?

Answer:

Hello Chris! Thank you for your question. Unfortunately, we are away of an issue with spoofing calls recently. Under no circumstances would we ever contact our Fans with a message of that nature. We are working with the appropriate parties to have the situation rectified. Spoofing is where a company or individual changes their caller ID to reflect a different person/company and there is no affiliation. Would you mind sending us a private message and provide us with the phone number that the call originated from? We would very much appreciate any information you can give us! Thank you again, and please let us know if you have any additional questions or concerns. Sincerely, Sarah B

By Chastity S., Team Lead, Executive & Social Relations over a year old

Question:

Is jerseysonline.com part of your organization? Is jerseysonline.com part of your organization?

Answer:

Hello Michael! Thank you for reaching out to us. Unfortunately that web address is not anything we are associated with. If you would like to purchase an authentic item, our address is www.nflshop.com!

By Chastity S., Team Lead, Executive & Social Relations over a year old

Question:

I was just at a site with nfl throwback jerseys for 27 dollars. where is it at now?

Answer:

Hello William. That is a known fraudulent website and should not be purchased from. Sincerely, Karmen/NFLShop.com

By Chastity S., Team Lead, Executive & Social Relations over a year old

Question:

I am not happy at all and i feel like i've been robbed. customer service is shady. they will not give me my order number and have not given me any information at all about my order. in fact, when i inquired twice, i was hung up on (disconnected). this is my communication with them. newton: thank you for contacting nfl shop customer service. your business is very important to us. my name is newton. how may i assist you today? nicol green: hello i can't locate my order number for an item i purchased on dec 16 nicol green: but i have the paypal transaction number showing it went through file attachment upload has started. the file 2015-12-21_1238. png (51.63kb) was received. nicol green: the attachment is a screen shot of my paypal account nicol green: i did not get a confirmation of my order. i checked out as a guest and i beleive i entered my email address as ahmdebahm@gmail.com but i never got a confirmation newton: i do apologize for the inconvenience i will be happy to assist with issue please hold for a moment while i locate your order in our system and i’ll be right back with you. nicol green: thank you newton: no problem. newton has disconnected. joana t.: thank you for contacting nfl shop customer service. your business is very important to us. my name is joana t. how may i assist you today? nicol green: hello i just waited about an hour for a rep to chat with me about a missing order but he disconnected on me before resolving my problem. please do not do the same to me. i placed an order on dec 15 but never got a confirmation email to my ibox (ahmdebahm@gmail.com). i checked out as a guest so i do not have an account to sign in to check the status. i have the paypal transation screenshot to prove the order was placed and processed. see attachment. the rep who i last chatted with named newton, put me on hold to look up the information in your system but after 10 mins the chat disconnected without any resolve. can you please help me locate my order based on the paypal transaction number? thank you file attachment upload has started. the file 2015-12-21_1238. png (51.63kb) was received. joana t.: thank you allow me a few moments to locate your order? nicol green: thank you much nicol green: if the chat disconnects for some reason is it possible for you to email your findings to ahmdebahm@gmail.com? thanks joana t.: sure allow me a few more moments please. nicol green: ok thank you you have been disconnected from the chat due to inactivity. I am not happy at all and i feel like i've been robbed. customer service is shady. they will not give me my order number and have not given me any information at all about my order. in fact, when i inquired twice, i was hung up on (disconnected). this is my communication with them. newton: thank you for contacting nfl shop customer service. your business is very important to us. my name is newton. how may i assist you today? nicol green: hello i can't locate my order number for an item i purchased on dec 16 nicol green: but i have the paypal transaction number showing it went through file attachment upload has started. the file 2015-12-21_1238. png (51.63kb) was received. nicol green: the attachment is a screen shot of my paypal account nicol green: i did not get a confirmation of my order. i checked out as a guest and i beleive i entered my email address as ahmdebahm@gmail.com but i never got a confirmation newton: i do apologize for the inconvenience i will be happy to assist with issue please hold for a moment while i locate your order in our system and i’ll be right back with you. nicol green: thank you newton: no problem. newton has disconnected. joana t.: thank you for contacting nfl shop customer service. your business is very important to us. my name is joana t. how may i assist you today? nicol green: hello i just waited about an hour for a rep to chat with me about a missing order but he disconnected on me before resolving my problem. please do not do the same to me. i placed an order on dec 15 but never got a confirmation email to my ibox (ahmdebahm@gmail.com). i checked out as a guest so i do not have an account to sign in to check the status. i have the paypal transation screenshot to prove the order was placed and processed. see attachment. the rep who i last chatted with named newton, put me on hold to look up the information in your system but after 10 mins the chat disconnected without any resolve. can you please help me locate my order based on the paypal transaction number? thank you file attachment upload has started. the file 2015-12-21_1238. png (51.63kb) was received. joana t.: thank you allow me a few moments to locate your order? nicol green: thank you much nicol green: if the chat disconnects for some reason is it possible for you to email your findings to ahmdebahm@gmail.com? thanks joana t.: sure allow me a few more moments please. nicol green: ok thank you you have been disconnected from the chat due to inactivity.

Answer:

Hello Nicole. We apologize that you were disconnected from our live chat. Your order number is 20-10005-2151040766. We show that it was delivered on December 17th. Please let us know if you need further assistance. Sincerely, Karmen

By Chastity S., Team Lead, Executive & Social Relations over a year old

Question:

I placed an order i believe on the 25th of november. the money was promptly taken however i still havent recieverd it or even a shipping email. i paid $20 for shipping. please give me an update on my order I placed an order i believe on the 25th of november. the money was promptly taken however i still havent recieverd it or even a shipping email. i paid $20 for shipping. please give me an update on my order

Answer:

Hello Heather! Thank you for your question, we apologize sincerely for the delayed response. Please provide us with your order number and we will be happy to look into this issue and see what can be done to resolve. We look forward to hearing from you!

By Chastity S., Team Lead, Executive & Social Relations over a year old

Question:

I'm going to order a pro line panther jersey but wonder how the ladies jerseys fit? run small or just right? I'm going to order a pro line panther jersey but wonder how the ladies jerseys fit? run small or just right?

Answer:

Hello Kim! Thank you for your question. Pro Line jerseys typically run true to size, and you can via our Pro Line size chart via the link below: Http :// www.nflshop. Com/HelpDesk/Sizing_Chart? SizeChartNavState=/league/NFL/brand/Pro%20Line/genderagegroup/Ladies/agegroup/Adult/category/Jerseys Please let us know if you have any additional questions and we would be happy to assist! Sincerely, Sarah

By Chastity S., Team Lead, Executive & Social Relations over a year old

Question:

I ordered three jerseys, two arrived in short time but the third was not included and 5 attempts to contact them and get a response has went unanswered? also the charge on the card was for 10% more than the invoice i received? please respond. internet payment transaction declaration transaction details as below: transaction date: 11-08-2015 transaction order id: asws521-444 transaction amount: 94.47(usd) card number: xxxxxx0119 I ordered three jerseys, two arrived in short time but the third was not included and 5 attempts to contact them and get a response has went unanswered? also the charge on the card was for 10% more than the invoice i received? please respond. internet payment transaction declaration transaction details as below: transaction date: 11-08-2015 transaction order id: asws521-444 transaction amount: 94.47(usd) card number: xxxxxx0119

Answer:

Hello Mike. Thank you for your feedback. Unfortunately, the order number you have provided is not ours and we have no orders under the last four digits of your credit card number. Sincerely, Karmen

By Chastity S., Team Lead, Executive & Social Relations over a year old

Question:

Both my sister and i submitted orders on 12/1 and 12/4. i have charges on my card for random businesses in china, but not tracking info and no product. she has the same issue. wondering if we should dispute these with visa and call it good. this has been a joke. Both my sister and i submitted orders on 12/1 and 12/4. i have charges on my card for random businesses in china, but not tracking info and no product. she has the same issue. wondering if we should dispute these with visa and call it good. this has been a joke.

Answer:

Hello Melanie. Thank you for your feedback. Our company is based in the U.S. So yes, you should contact your bank and dispute those charges. It appears that you may have pyrchased from a fraudulent website. Sincerely, Karmen

By Chastity S., Team Lead, Executive & Social Relations over a year old

Question:

I too placed an order around nov. 30th and have not received the items and have received no email or tracking info and it is a christmas present. I too placed an order around nov. 30th and have not received the items and have received no email or tracking info and it is a christmas present.

Answer:

Hello Holly, Thank you for reaching out to us. We would be more than happy to take a look at your order to find out what's going on with it. Please message us with your order number so we may better assist.

By Chastity S., Team Lead, Executive & Social Relations over a year old

Question:

I ordered an item last thursday morning (12/10) and paid a good bit extra for two-day shipping. my tracking number says that it has yet to be shipped. will it be shipped today (which would be the second business day) or is it going to be late? and, if i paid for two day shipping and it is not shipped in two days, do i get a refund/reimbursement on that extra shipping cost? I ordered an item last thursday morning (12/10) and paid a good bit extra for two-day shipping. my tracking number says that it has yet to be shipped. will it be shipped today (which would be the second business day) or is it going to be late? and, if i paid for two day shipping and it is not shipped in two days, do i get a refund/reimbursement on that extra shipping cost?

Answer:

Hello Tricia. Thank you for your feedback. Unfortunately, we would need your order number to give you the answer to your questions. If you paid for 2 business day shipping, that means that you will receive the package 2 business days after the package ships. Please provide your order number and we will be more than happy to get you the information you need. Sincerely, Karmen

By Chastity S., Team Lead, Executive & Social Relations over a year old

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