NewChic Questions & Answers

Hi, carol H. Attributes mean the size, color and the quantity, etc. Only after selecting them on the product details page could you click on "add to bag". Here you may refer to this comprehensive guide of placing the order: https://www.newchic.com/new-user-guide-hc154.html Any questions, please feel free to contact us from messenger or by sending E-mail to vipservice@newchic.com. We will do our best to assist you. Thanks in advance.

Hi Larry M., we do get your disappointment. But we wouldn't be able to check here for you as this is a public platform. Please log into your Newchic Account and see your real-time order status. Or drop us the order number(PayPal invoice id, 8 digits) by sending E-mail to vipservice@newchic.com or at Messenger. We will be happy to help!

Hi, Myra W. Absolutely, Newchic always considers customer as first priority. Please be informed that this is a public platform. If you need help from the Newchic, for protecting the privacy of the customer, just send us a private messages here via sitejabber. Please feel free to email us the details to cservice@newchic.com if you need any further assistance. You can also find us from the messenger. Thanks a lot!

Hi, eileen r. We're sorry to see this and we would like to know more about it to provide support! As the product does not meet the size chart or not fit you, please reflect the order number by sending E-mail to vipservice@newchic.com. You could also find us on the messenger. And by using the size guide on our product page, you will be able to find a suitable size(based on your own measurement). Hope to hear from you soon! Thanks.

Hi, Letrelh A. We understand your concern about the delivery of your orders. Usually the order number on Newchic is with 8 digits and please log into your Newchic Account and see your real-time order status. Or drop us the correct order number(PayPal invoice id, 8 digits) by sending E-mail to vipservice@newchic.com. You can also find us on Messenger. We will be happy to help!

Hi Jan M. Usually the package will be delivered on time based on the chose shipping method from the shipping date. Open this link and have a better understanding: https://www.newchic.com/shipping-methods-hc160.html We'd like to take a closer look at this and find you the best solution accordingly. Please come contact us by sending E-mail to vipservice@newchic.com, and we will reply you at the soonest. We'll do all we can to put your mind at rest. Thanks for giving us such a chance to fix your issue.

Hi, ELAINE R., usually the items on Newchic are made in China. Learn more about us: https://www.newchic.com/about-us-hc171.html If you still have questions, start a chat with us on Messenger. Or, start a chat with us from here: https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 Thanks.

Hi Robert G. Hong Kong is where we based, but we ship almost globally. Newchic is a friendly and competent organisation (Office: Room 38,11/F, Meeco Industrial Building, 53-55 Au Pui Wan Street, Fotan, Shatin, N. T., Hong Kong) - Please note that this is NOT a return address. And usually the items on Newchic are manufacturered from China. Learn more about us: https://www.newchic.com/about-us-hc171.html Chat with us on Messenger if you need further help. Thanks.

Hi, margaret s. Our free shipping service is available in select countries and certain amounts. Please pay attention during order or check out this link: https://www.newchic.com/shipping-methods-hc160.html If you still have questions, start a chat with us on Messenger. Thanks.

Hi. The size range of different products varies. We have all the available sizes listed in the size choosing section on the product page and our product page has comprehensive size guides to help. Let's start by following the guides there. If you still need help, drop us the product link on Messenger or via the link https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2, and we'll help you in the best way possible. Thanks.