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on 5/12/20Hi, Myra W. Absolutely, Newchic always considers customer as first priority. Please be informed that this is a public platform. If you need help from the Newchic, for protecting the privacy of the customer, just send us a private messages here via sitejabber. Please feel free to email us the details to cservice@newchic.com if you need any further assistance. You can also find us from the messenger. Thanks a lot!