I do not think that it is a scam... but the lack of customer support seems to be intentional, for example 1-833-200-3270 is no longer in service and 1-833-200-3343 requests name and phone number, but calls are never returned. Emails to Customer Support are not acknowledged. For service, you must call for Booking a flight, and then you can tell them your problem, but no refund for. Lack of service.

They charged $230 to make a flight reservation from Chicago toAtlanta for two people

It's a Scam,SCAM,SCAM....Please never book...These Agents in that company will sell your CREDIT CARD DETAILS online....even u book with them...My card was used for $2000 in India....Come on People...

You should never be asked to send a copy of any documents