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Here’s what consumers have asked with answers from MiniInTheBox staff and previous consumers.
Will you please provide us your order number so we may check it for you? Or, you may log in your account and submit a ticket to contact our customer service dept. Here is how you can contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
There is NO custeromerdervice i have excdepted i have lost £29.95 a lesson learnt
Charles J or Chris J -- you seem to be very sympathetic to the company. Obviously you work for them or are getting paid off by them to say nice things about them. Look at all the complaints consumers have posted here and at other consumer sites about miniinthebox. These people don't lie and obviously you do. One question: Does your mother know what you do for a living? I wouldn't be proud about being a lying mouthpiece for these thieves.
Had the same experience ie. It is impossible to post a question or reach customer service at all when the order is not even available in my own account with them although it has been paid for a month ago! This company must be avoided!
Be serious Tammie, delivery is just fine, but READ before ordering. Delivery is to the address you give them, that's it.
Dear customer, We apologize for the problem you have. As for your case, please kindly log in your account and submit a ticket to contact our after sales customer service dept. We will further check what caused the problem and then help you resolve any problem with our greatest effort. Here is how you can contact customer service: https://www.lightinthebox.com/knowledge-base/c1228/?prm=1.34.146.0
I am really sorry for this unusual situation. I feel really sorry for any confusion about tax. Please allow me to remind you that this matter is well discussed on our F. A. Q section, as you may see at https://bit.do/litb-tax In fact, since the first year we've established our company, we noted that taxes under some countries can be heavy. That's why we created an insurance against tax, available at checkout to orders from most Countries. You can easily add it when you place your order. Please check this example out: https://bit.do/tax-insurance I really appreciate your time and comprehension. If you need anything else, please let me know and I will do my best to assist you.
