My order was cancelled on 17 February and I was told I would get a refund to my credit card. Toay 10 March no refund has appeared on my credit card. Ticket No 14753147 Order No 1702131126681689 K O'Brien

asked by Ken O. on 3/10/17

1 Answer
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Dear Customer,

We found the refund has been returned to your account as credit. If you want to withdraw the credit to your Credit Card, please follow the steps below and log in via Computer (not mobile):

1. Go to this link:
https://www.miniinthebox.com/index.php?main_page=store_credit

2. Click the "Withdraw" button, and then click the "Submit" button on the next page.

3. After your submitting the request, we'll confirm your withdrawal request within 3-4 days, then the credit will be sent to the original account you paid with the order, you may refer to the following link about the refund processing time:

http://www.miniinthebox.com/knowledge-base/c1232/a2424.html

Your kindly understanding and cooperation are highly appreciated.

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