My order is said to have been "shipped" yet when i try to track it, the delivery company says that they haven't received a parcel yet. Is this normal?

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My order is said to have been "shipped" yet when i try to track it, the delivery company says that they haven't received a parcel yet. Is this normal?

asked by kim d. on 1/19/19

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LightInTheBox F. [MiniInTheBox Rep] · Answer 1 · 2019-01-19T10:18Z

LightInTheBox F. [MiniInTheBox Rep]

on 1/19/19

A: Dear, you may log in your account and submit a ticket to contact our customer service dept. We will help you with your problem in the ticket. Here is how you can contact customer service: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html

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