LightInTheBox FAQ | Sitejabber

Question:

I would like to find out if i can order a dress in a color other than the 7 colors listed to the right of the image. I would like to find out if i can order a dress in a color other than the 7 colors listed to the right of the image.

Answer:

Sorry, we have listed all the available colors on the site. If there isn't the color you want of this product, we suggest you could try to search for other dresses, we have plenty of kinds of them.

By LightInTheBox F., over a year old

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Question:

Is there a number we can call to speak to someone directly? i can only exchange one message a day and need to talk to someone immediately.

Answer:

Please kindly note that our company doesn't operate a call center now, so we're sorry that we're unable to provide a hotline for customers to call. Please kindly understand all customers can contact us via opening a ticket, please contact us via open a new ticket next time according to the following link: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html

By LightInTheBox F., over a year old

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Question:

I ordered my wedding g dress and am scared it won't be here on time can anyone help me

Answer:

Please log in to your account on our site and go to My Order; then, click the related Order Number that you need help with to submit a ticket for customer service. They will be glad to provide professional help. You may refer to this link: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html

By LightInTheBox F., over a year old

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Question:

Hello. hong does it take for a delivery to united kingdom, south wales? Hello. hong does it take for a delivery to united kingdom, south wales?

Answer:

The Total Delivery Time consists of processing time and shipping time TWO parts. You can see the processing time for your item on the product page above the "Add to Cart" button. Shipping time based on the below shipping method: Expedited Shipping: 3-5 business days Postal Expedited Shipping: 6-8 business days Postal Service - Tracking: 10-18 business days Postal Service - No Tracking10-20 business days

By LightInTheBox F., over a year old

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Question:

What is the phone number and full address of the owner of www.lightinthebox.com? i am intending to open a criminal case against these scammers. they refuse to return my money in full for the wrong (and also broken) item that they sent to me 2,5 month ago!! they finally (2 month later) refunded a half of what i paid, and they refuse to refund another half. this is totally their fault, and i am intending to sue them. my lawyer asks for the phone number and address of the owner of this website. please help to bring these awful people to justice! What is the phone number and full address of the owner of www.lightinthebox.com? i am intending to open a criminal case against these scammers. they refuse to return my money in full for the wrong (and also broken) item that they sent to me 2,5 month ago!! they finally (2 month later) refunded a half of what i paid, and they refuse to refund another half. this is totally their fault, and i am intending to sue them. my lawyer asks for the phone number and address of the owner of this website. please help to bring these awful people to justice!

Answer:

Please log in to your account on our site and go to My Order; then, click the related Order Number that you need help with to submit a ticket for customer service. They will be glad to provide professional help. You may refer to this link: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html

By LightInTheBox F., over a year old

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Question:

Should i have paid import duty after paying insurance Should i have paid import duty after paying insurance

Answer:

The tariff charge depends on the import policy of your country. We are located in China. For specific details about the import policy, please consult with your local Customs about the specifics of such policy. If you paid tax insurance, once you are charged tax duties, you can contact us for a refund upon invoice.

By LightInTheBox F., over a year old

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Question:

How do i get a refund on my paypal account -i had to cancel an order 12 hours after i placed it and before it was dispatched. it is impossible to see how i can get a refund only a credit note for lightinthebox, which is very shabby service! How do i get a refund on my paypal account -i had to cancel an order 12 hours after i placed it and before it was dispatched. it is impossible to see how i can get a refund only a credit note for lightinthebox, which is very shabby service!

Answer:

For aftersales question, you may log in your account and submit a ticket to contact our customer service dept. Here is how you can contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html

By LightInTheBox F., over a year old

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Question:

How do i know this is a legit site? iv never heard of light in the box How do i know this is a legit site? iv never heard of light in the box

Answer:

Please be kindly advised that LightInTheBox is a global online retail company which founded in 2007. Please refer to following link for detailed information: http://www.lightinthebox.com/r/about-us.html You can also refer to real stories from our customers: http://www.lightinthebox.com/index.php?main_page=testimonials please be noted if you have any doubts for your order, you can always contact customer service for help. You can refer to this link: http://www.lightinthebox.com/knowledge-base/c1169/a2118.html

By LightInTheBox F., over a year old

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Question:

I have yet to receive my order and i'm unable to contact customer service, what do i need to do to get my money back. I have yet to receive my order and i'm unable to contact customer service, what do i need to do to get my money back.

Answer:

Hi, can you send us your order number or will you please provide us your order number so we may check it for you? Or, you may log in your account and submit a ticket to contact our customer service dept. Here is how you can contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html

By LightInTheBox F., over a year old

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Question:

I would like to order this dress--ts couture® formal evening dress trumpet / mermaid sweetheart asymmetrical lace with ruffles / criss cross #03306914----as shown with the same material! but there is no option to select the print! i can't get a hold of any customer service representative to help me. how do i go about doing this?

Answer:

Dear Customer, you can choose the Print as color now. Thank you for shopping with us.

By LightInTheBox F., over a year old

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LightInTheBox Questions & Answers

I would like to find out if i can order a dress in a color other than the 7 colors listed to the right of the image. I would like to find out if i can order a dress in a color other than the 7 colors listed to the right of the image.

Is there a number we can call to speak to someone directly? i can only exchange one message a day and need to talk to someone immediately.

I ordered my wedding g dress and am scared it won't be here on time can anyone help me

Hello. hong does it take for a delivery to united kingdom, south wales? Hello. hong does it take for a delivery to united kingdom, south wales?

Should i have paid import duty after paying insurance Should i have paid import duty after paying insurance

How do i know this is a legit site? iv never heard of light in the box How do i know this is a legit site? iv never heard of light in the box

I have yet to receive my order and i'm unable to contact customer service, what do i need to do to get my money back. I have yet to receive my order and i'm unable to contact customer service, what do i need to do to get my money back.

Can’t see your question? Ask to get answers from the LightInTheBox staff and other customers.

LightInTheBox Questions & Answers

I would like to find out if i can order a dress in a color other than the 7 colors listed to the right of the image. I would like to find out if i can order a dress in a color other than the 7 colors listed to the right of the image.

Is there a number we can call to speak to someone directly? i can only exchange one message a day and need to talk to someone immediately. Is there a number we can call to speak to someone directly? i can only exchange one message a day and need to talk to someone immediately.

I ordered my wedding g dress and am scared it won't be here on time can anyone help me I ordered my wedding g dress and am scared it won't be here on time can anyone help me

Hello. hong does it take for a delivery to united kingdom, south wales? Hello. hong does it take for a delivery to united kingdom, south wales?

Should i have paid import duty after paying insurance Should i have paid import duty after paying insurance

How do i know this is a legit site? iv never heard of light in the box How do i know this is a legit site? iv never heard of light in the box

I have yet to receive my order and i'm unable to contact customer service, what do i need to do to get my money back. I have yet to receive my order and i'm unable to contact customer service, what do i need to do to get my money back.

Can’t see your question? Ask to get answers from the LightInTheBox staff and other customers.

Is there a number we can call to speak to someone directly? i can only exchange one message a day and need to talk to someone immediately.

I ordered my wedding g dress and am scared it won't be here on time can anyone help me