Hi, can you send us your order number or will you please provide us your order number so we may check it for you? Or, you may log in your account and submit a ticket to contact our customer service dept. Here is how you can contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html

Yes, make a ticket of your order and then write a negative review here on Site Jabber. I waited for them to respond as well but as soon as I wrote the review of them, BAM! I received an answer. Not the best way to go about solving issues but it seems to work for most.