- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Here’s what consumers have asked with answers from LightInTheBox staff and previous consumers.
Please check whether the address is correct and use Computer to place an order. If you still can't put correct shipping address, please send us a screenshot. If you already have an order number, please submit a ticket to our customer service and change address. Thank you. Here is how you can contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
Will you please provide us your order number so we may check it for you? Or, you may log in your account and submit a ticket to contact our customer service dept. Here is how you can contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
I'm not sure but I think Light I the Box now add custom charges to postage fees so you won't have to pay for extra fees. It might be different if you qualify for free expedite shipping. I'll suggest you go on their website and have a live chat with one of the customer reps. They might be in a better position to help. You can trust them
Hi, usually the shipping is about 2 to 4 weeks, but it depends on your region. Yeah, we offer shipping insurance for the parcels if it is delayed or lost, we take the responsibility.
Dear Customer, we would really like to help, but we found out you left this review without any order number. We feel sorry for that. Please, could you provide your order number? For us it's important to assist you and solve your problem. Thank you.
Dear customer, we are delighted to help. Could you please kindly provide us your order number so that we can help to check the case for you? If there is any problem caused by our mistake, we are willing to take full responsibility for that. We are waiting for your response.
Hello there. We feel sorry for that. It seems you're logging the wrong account. Please may you provide your order number? Thanks
Dear customer, could you please kindly offer the error message so that we can help to check it for you immediately? Please no worries, we will glad to help out. Thank you for understanding.
As for your case, you may log in your account and submit a ticket to contact our customer service dept. We will help you resolve all the problems in the ticket. Here is how you can contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
If the order is purchased via PayPal, our system will automatically created an account for customer. The email address is customer's PayPal account, so please log in your account by your paypal email address, you will see the order information. If you forgot password, click "forgot your password" and a new one will be received in the registered email.
