Kogan.com
Questions & Answers

How easy is it to get a hold of customer service at Kogan.com?

Asked by Sharon I. on 1/29/2019

10 Answers
Abe S.11/11/2020

Impossible they are the worst online customer service I have ever experienced. Youd get more sense out of a shoe phone plugged into a mango
Sam F.10/26/2020

You can't they only have an online email support team. All answers are scripted and often incorrect
Amy D.4/3/2020

Super difficult. No phone line. After you emailed them you have to wait for Kogan coming back to you. Normally after two days.
Susan M.3/30/2020

Absolutely impossible, and when you do get through i dont think its to a human being but a computer.
Coral L.3/4/2020

I'm currently dealing with kogan from the following address help@kogan.com
Stevo M.12/2/2019

Easy to get hold of by email but they are useless in resolving anything
Jesse m.11/18/2019

Hard at first to work out where and how to contact them.
Louise L.3/26/2019

Haha, don't bother. They are difficult to get to, a response can take datas, and when they do respond, the quality is completely woeful.
Mim M.2/15/2019

VERY DIFFICULT CAN ONKY USE EMAIL CONTACT CANNOT SPEAK TO A PERSON UNLESS IT IS A MOBILE ISSUE
Ian R.1/29/2019

Impossible to them.
They've constructed the online help form to keep taking you back to the beginning.
Their "service" is non-existent...

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