JJ's House Questions & Answers

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Here’s what consumers have asked with answers from JJ's House staff and previous consumers.

276 questions answered
14% answered in 1 day
Question:

Answer:

Just get in touch with Jjhouse by using their chat and they will tell you immediately. I'm sure there won't be any problem, I had to change some things after I had order mine, and they did everything as I told them

By Nati B.
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Question:

Answer:

Yes they have a colour chart just remember the colours on screen may be different to the actual colour

By Sharon I.
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Question:

I have been emailing the company now for 3 days. how am i supposed to return in 7 days. if you dont answer back how am i supposed to return it .

Answer:

Dear customer, Thank you for your feedback. We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly. Thank you for your cooperation in advance. Hope to hear from you soon.

By JJ's House R.,
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Question:

I have just purchased a $350 dress for my first prom and ordered it to be custom made for my size. can i trust this?

Answer:

Yes, I did a custom sized dress and it fit me like a glove

By Allyse M.
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Question:

Hi everyone, is jj house reliable? i want to order a wedding dress from them. thanks

Answer:

No. They are NOT reliable. They are in China. Stay away.

By Sharon G.
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Question:

Answer:

Thanks, I made out ok because my cleaners owner is also a seamstress and she cut the bottom (it was almost 10 inches too long) and she was able to stretch the fabric and fixed the looseness at shoulders and it turned out ok. She told me that next time instead of ordering a size, state the measurements and the product may come out a little differently. The Chinese tend to make things small. I don't think I will be ordering from them again. The dress was pretty but it was more red than burgandy

By Althea T.
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Question:

Answer:

I agree do not order i'm going through sane scenario right now and anybody reading reviews before ordering from a company good for you because I did not do that this company was supposedly getting good reviews but now that I know better that the reviews were probably manufactured by people being paid to write them because if you go on the Better Business Bureau and other sites where you can actually check on the complaints! You will see... I am actually going to be filing a complaint with the federal trade commission and the Better Business Bureau and the attorney general for my state because this type of activity cannot continue people are being ripped off and actually it's a form of fraud.

By D P.
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Question:

Hi i'd like to order a couple of dresses from your website, but i'd like to have a phone number to contact jjhouse before i make the purchase. thank

Answer:

Thank you for your inquiry. We do state about our phone number on the "contact us" page. You can have a check. However, due to the time difference and signal issue, we may not get your call successfully. For more questions, you can also send us an email to service@jjshouse.com. And we will reply to you within 24 hours. Have a nice day.

By JJ's House R.,
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Question:

Does the postage and package cost cover customs import duties

Answer:

Thank you for your inquiry. There will be no more charges once you have placed your order successfully. In some cases, there may be VAT or other taxes, customs duties or fees levied by your destination country. Since customs and taxation policies vary widely from country to country, it is hard for us to control over these charges and predict what they may be. However, based on our experience, such situation is very rare. If it happens, please contact us and our after-sale staff will offer satisfactory solutions to help you. For more questions, you can also send us an email to service@jjshouse.com. And we will reply to you within 24 hours. Have a nice day.

By JJ's House R.,
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Question:

How do i get my $ back? my recommendation.dont do it! the offer10% refund i keep the dress.i dont want the dress! or 20% off my next purchase.

Answer:

Thank you for your feedback. We are sorry to hear that you have met such a problem. Could you please tell us your order number so that we can solve your problem? Hope to hear from you soon.

By JJ's House R.,
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Typical questions asked:
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