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JJ's House has a rating of 4.1 stars from 3,039 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JJ's House most frequently mention customer service, wedding dress, and good quality. JJ's House ranks 2nd among Wedding Dresses sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I was expecting this site to be a scam after seeing some bad reviews from Reddit, but nope, it is absolutely legit. I received my order lightning fast (like 4 days?) and they were exactly as shown on the website. They didn't look like those Shein/Wish reality vs expectation dresses like I was afraid. What you see is actually what you get - these clothes are nice quality! Definitely try them out!
I ordered a dress, took almost a month to arrive, and the "off shoulder" sit for the straps is bulky and doesn't lay on the arms, as well as it smells strongly of fish. I asked to send it back immediately and they want 10% restocking fee even though I am returning with tags right away. I also ordered two necklaces (matching ones) for kids and one stretches and the other doesn't even get over a small kids head. They also are making me pay to ship it back. I am now out almost $40 because of their poor quality items.
I was expecting this site to be a scam after seeing some bad reviews from Reddit, but nope, it is absolutely legit. I received my order lightning fast (like 4 days?) and they were exactly as shown on the website. They didn't look like those Shein/Wish reality vs expectation dresses like I was afraid. What you see is actually what you get - these clothes are nice quality! Definitely try them out!
So far I've ordered a junior bridesmaid dress and a flower girl dress. One was too big, one was too small. I used the try it before buying it option and the return process was easy to do, except that I tried to return it through the post office when I should have gone directly to UPS. So I reordered, and they shipped it out on the same day that i ordered it. So far I'm impressed with nothing bad to say.
Products used:
A Junior Bridesmaid dress and a purse for the mother of the bride.
Thanks for your kind review. Your positive feedback fuels our commitment to delivering top-notch products and service. We look forward to your continuous support. Have a wonderful day!
I ordered a dress, took almost a month to arrive, and the "off shoulder" sit for the straps is bulky and doesn't lay on the arms, as well as it smells strongly of fish. I asked to send it back immediately and they want 10% restocking fee even though I am returning with tags right away. I also ordered two necklaces (matching ones) for kids and one stretches and the other doesn't even get over a small kids head. They also are making me pay to ship it back. I am now out almost $40 because of their poor quality items.
Products used:
Dress and jewelry
* JJ's House attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thanks for your review here.
We apologize for the inconvenience caused and would like to address it promptly. The free return label has been sent to your email address to help facilitate the process. After checking, the necklace set is Elastic(A bracelet and a necklace). Therefore, we may recommend stretching it to meet your needs and the shorter one is only for the wrist. Meanwhile, the feedback has been forwarded to our QA department for further improvement.
We would thank you a lot for bringing this issue to our attention.
Thanks for your time.
The dress is really nice and fits well. The little problem is that the fabric used to make the dress is not cotton or similar. That is my taste for dresses lol. I wish I find like this with a better material. I will definitely order more. The seller did a great job by shipping my order as sooner as I paid. With quick shipping, you want to shop more lol.
We're glad you liked the dress. Thank you for your feedback on the fabric. We appreciate your positive review!
I ordered 3 sample try at home dresses, received quickly. I knew upfront that the samples were not in the colors I would purchase, but no problem because they let you send them back with shipping labels included. I can either order them in the color I want to buy now that I saw how they looked in person, or I can order more try on samples now that I received notification that the dresses were received as requested within the try on period. This is really a great web site giving woman the chance to try first. Very pleased.
As a professional online shop, we always spare no effort to satisfy our customers. Support from customers like you helps our business grow and evolve. Thanks so much for your order. We look forward to your continuous support.
Several go-rounds were needed before I received a return shipping label. Then my refund was debited $42.99 for shipping. I'll not order from them again. Customer service does not measure up.
Products used:
Didn’t use gown. Returned it.
Thanks for your review.
After checking, we found our customer team responded promptly. We offer self-return service which is efficient and clear for the refund and our agent provided the link and instructions for you.
https://www.jjshouse.com/help/returns-refund
We also sent to you the label requested when you contacted us in the second email.
Thanks for your time.
Love this feature! I've tried on about 8 dresses and finally found one I love for our sons wedding!
We're thrilled that you found a dress you love for your son's wedding. Thank you for your review!
I have worked hard and jumped through hoops to purchase a dress from JJs House. The experience has been horrible! As of now, they are holding $253 of mine for up to 14 days on an order they said to cancel and reorder via PayPal! What's worse? Their customer service SUCKS! You can't talk to anyone cause they are based in Singapore - wish I would have known that at the start! Buyer Beware! ZERO STARS!
Tip for consumers:
The absolute worst customer service! There isn’t any! So if you have any issues - you get zero help to resolve it! Your money will be held up for 2 weeks!
Products used:
None!
* JJ's House attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thanks for your review.
We appreciate your understanding that some orders may be challenged and will not be processed until we receive confirmation from our customers, to ensure a safe international transaction, avoiding online fraud.
After confirmation, your order was cancelled as requested. Please understand that the refund has been issued from our side and it will be back to your account within 3-14 working days depending on your bank's processing time. We have no charge of it.
Thanks for your time.
I love JJ's House. I've bought quite a few dresses from them over the years and their quality is consistently outstanding. There was a slight issue with the measurements on a custom order and they contacted me to make sure everything was right before making the dress. Everything was perfect in the end. I will definitely be purchasing more dresses in future when I need something for a formal event.
Thanks for your kind review. Support from customers like you helps our business grow and evolve. Please rest assured that we will serve you with the same or better standard in the future. Have a wonderful day!
Very disappointed in the three dresses I ordered for the try before you buy. The dark red one came ripped in the back, had frayed strings and was missing the clasp on the back of the neck to close the dress. The navy dress was missing the clasp on the back of the neck as well. I couldn't even try on the black dress because it wreaked with stale cigarette smoke. How can you expect customers to purchase these dresses when they come in this condition. Very disappointing and it was a waste of $30.
Tip for consumers:
I can certainly understand if they did missed the dress being ripped (although it was a large tear in the back) and the top clip missing but there is no reason a dress should come smelling like cigarettes. It should have been washed. I cannot be near cigarette smoke after transplant and I'm lucky my throat did not close up.
Products used:
I returned the merchandise.
Thanks for your feedback.
We are sorry for the inconvenience caused.
We noticed that our after-sales team responded quickly when you stated the issue. But it took some time to receive the pictures from you.
Our after-sales team will handle the case very soon.
Thanks for your time.
I'm shopping for my son's wedding and love the try before you buy aspect. I'm not sure about my size and don't want to purchase something & have it not fit. I live rural, so there are no bridal shops within a 100 mile radius from me, so this was convenient.
Dear customer, we are really happy to hear that you are satisfied with this shopping experience with us.
For better viewing and tracking, we highly recommend downloading our apps.
IOS:
https://apps.apple.com/us/app/jjshouse-bridesmaid-dresses/id1502211753
Android:
Https :// play.google.com/store/apps/details?id=com.house.jjs&referrer=utm_source%3Dapp%26utm_medium%3DWEB%26utm_campaign%3Dandroid_sidebar_download
Have a wonderful day!
Do not do the custom fit, they don't get it right, and are unwilling to refund or even try to fix their errors. Very poor customer service!
* JJ's House attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thanks for your review here.
We are grateful for your feedback. However, after confirmation with our dressmaker, the measurement we made for the bust corresponds to your request, which is 35 inches.
We appreciate your understanding that when we made the custom-sized dress, we would make it based on the data provided, without adding too much room. We are sorry to learn about your dissatisfaction and our after-sales team has provided our solutions.
Thanks for your time.
Online shopping was good. Found a dress in the wedding color scheme of my son. Great mother of the groom dress. Great price. Delivered when promised. Fit well. Does have slight imperfections and have to be pressed by dry cleaner.
As a professional online shop, we always spare no effort to satisfy our customers. Support from customers like you helps our business grow and evolve. Thanks so much for your order. We look forward to your continuous support.
Was super easy to choose dresses and try them on at home and return what didn't work out!
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us. Providing reasonable prices, good quality, and fashionable items is our goal. We appreciate your loyalty and trust.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
Quality not so great. Ordered a dress, did not like the quality,And did not look like the photos.
I ended up losing $40 on a $97 purchase knowing I paid for shipping the product to my destination. They have a restocking fee of 10% and they deduct the shipping fee knowing I paid for it…. Never purchasing any item from that site….
Thank you for providing your review.
At JJ's House, our commitment to minimizing environmental waste leads us to specialize in made-to-order products. To sustain competitive and affordable pricing, restocking fees are implemented. Prior to completing an order, customers are prompted to confirm their comprehension of our return policy. A comprehensive overview of the return policy can be found here:
https://www.jjshouse.com/help/returns-refund?country=CA¤cy=CAD
To cater to our customers' preferences, we have introduced the Try-on At Home service for select items, enabling clients to experience our products firsthand. Further details about this service can be explored here:
https://www.jjshouse.com/all/try-on-dress?country=CA¤cy=CAD
We appreciate your time and understanding.
The web site was easy to use. Checking out was a piece of cake. No Problems at all...
As a professional online shop, we always spare no effort to satisfy our customers. Support from customers like you helps our business grow and evolve. Thanks so much for your order. We look forward to your continuous support.
Dresses are beautifully made but it takes too long. Also the try-on option is great! I wish JJ's house would allow more than 3 dresses as I was searching for a dress for the big event, and I can not wait...if you can improve this area that would be awesome!
As a professional online shop, we always spare no effort to satisfy our customers. Thanks so much for your input.
Support from customers like you helps our business grow and evolve. We look forward to your continuous support.
Don't buy from JJs House! The pics in the catalog are NOTHING like what you receive and then they give you the run around on the return. " open a case" then "go to our website" in a circle of no action forward!
* JJ's House attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thanks for your review here.
We are sorry for the inconvenience caused.
We initiated the self-return to facilitate our customers since it would be easier for them to start the return and get the label in their accounts without waiting for our response. We appreciate your understanding that there is a time difference.
All our dresses need to be ironed before wearing them. Please kindly check the attached QA picture before it goes out of our warehouse.
Our customer service team has contacted you to offer solutions. Thanks for your time.
I am very satisfied with my shoes but found it took a long time to receive them. Perhaps an email to explain the delay would have been nice.
* JJ's House attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thanks for your comment here and we are grateful for your input to our business.
We did set reminders on our website that due to our holiday and soaring demand, we might need more time to process the orders. Now it has been back to normal.
The appropriate delivery date is clearly shown on the website when customers place the orders. We would highly suggest the customers check it or contact our customer service team if there's anything wrong.
Thanks for your time.
I had a wonderful experience! I ordered a variety of Try On dresses. Found one that I liked and fit well. It was very easy to order and then return the dresses I did not want to keep.
I would buy from JJ House in the future!
We're delighted you had a great experience with our Try On dresses. We look forward to serving you again!
This is the most amazing service. All completed through the comfort of my home.
Thanks for making this experience so easy!
We're thrilled you had an amazing experience with our service from home. Thank you for your kind words!
Find JJ house randomly looking for couples of dresses for my wedding. Their web page is easy to navigate and show you all the different options on size and colors on the particular dress you interested they got a try at home option so you can see before buying hows the fitment is going to be I did this the first time and them after feeling more confident with their fitment I decide to do a custom to my size, the dress came on time, quality is excellent, materials are nice will recommend %
Thanks so much for your order. We are so glad to hear you are satisfied with this shopping experience. Support from customers like you helps our business grow and evolve. Please rest assured that we will serve you with the same or better standard in the future.
I love the fact that you can order dresses to try on before you buy. I wish more companies would offer this program.
We're glad you appreciate our Try On program. Thank you for your positive feedback!
I highly recommend JJ's House. Customer service was very timely on their emails and very kind.
Their dresses are high quality and not see through. My alterations gal said my dress was beautiful and very well made. I can't say enough good things about my experience. I highly recommend the Try It At Home program. It's easy to return items and the dresses looked brand new. I ended up keeping a Try At Home dress.
Tip for consumers:
There is a restocking fee if you order and return an item.
Products used:
Mother of the bride dress
As a professional online shop, we always spare no effort to satisfy our customers. Support from customers like you helps our business grow and evolve. Thanks so much for your order.
I am very pleased with products I have purchased from JJ House. Will be making more purchases in the near future. Love the prices. Thank you for your products.
Thanks so much for being our repeat customer. As a professional online shop, we always spare no effort to satisfy our customers. Please rest assured that we will serve you with the same or better standard in the future. Have a wonderful day!
Gain trust and grow your business with customer reviews.
Founded in 2010, JJ's House is the global leading online retailer for wedding gowns, special event dresses, wedding party dresses and accessories. Whether you are looking for the perfect wedding dress or an outfit for your prom or special event, we have the biggest selection of dresses at incredibly low prices! The custom-made option ensures fitness, and you can definitely order confidently. Also, JJ's House has been selected as the winner of 2021 and 2024 The Knot Best of Weddings, 2022, 2023 and 2024 Wedding Wire Couples' Choice Awards!
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us. Providing reasonable prices, good quality, and fashionable items is our goal. We appreciate your loyalty and trust.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!