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I ordered a dress, took almost a month to arrive, and the "off shoulder" sit for the straps is bulky and doesn't lay on the arms, as well as it smells strongly of fish. I asked to send it back immediately and they want 10% restocking fee even though I am returning with tags right away. I also ordered two necklaces (matching ones) for kids and one stretches and the other doesn't even get over a small kids head. They also are making me pay to ship it back. I am now out almost $40 because of their poor quality items.
Products used:
Dress and jewelry
* JJ's House attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
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Items were returned! Why are u emailing me saying otherwise? SCAM!
I ordered 3 dresses on the 'try before you buy' promotion and they sent me the wrong size. I...
Thanks for your review here.
We apologize for the inconvenience caused and would like to address it promptly. The free return label has been sent to your email address to help facilitate the process. After checking, the necklace set is Elastic(A bracelet and a necklace). Therefore, we may recommend stretching it to meet your needs and the shorter one is only for the wrist. Meanwhile, the feedback has been forwarded to our QA department for further improvement.
We would thank you a lot for bringing this issue to our attention.
Thanks for your time.